Application Engineer (1140054)

Key Responsibilities

• Prepare and deliver verbal and written quotations for domestic and international customers and channel partners.
• Respond to customer inquiries regarding order status, shipping methods, tracking information, freight charges, pricing, product availability, and related matters.
• Evaluate business opportunities and coordinate requests for quotations to ensure customer requirements are accurately addressed.
• Serve as a technical resource to customers and internal teams by identifying solutions and resolving technical questions.
• Support sales growth initiatives by identifying opportunities to improve customer satisfaction and expand business relationships.
• Cook with cross-functional teams to ensure accurate and timely execution of customer requests.
• Document customer interactions, sales activities, and business opportunities within company systems.
• Track and manage sales opportunities throughout the customer engagement process.
• Afford contract reviews, commercial terms, and customer negotiations as required.
• Apply problem-solving and analytical skills to resolve routine and complex technical and commercial issues.
• Maintain accurate records and ensure compliance with established processes and procedures.
• Perform additional duties and responsibilities as assigned.

Knowledge, Skills, and Abilities

• Knowledge of commercial terms and conditions and contract review processes.
• Strong customer service mindset with the ability to build and maintain positive customer relationships.
• Ability to negotiate effectively and support commercial discussions.
• Understanding of technical sales, application engineering, and manufacturing support functions.
• Strong analytical and problem-solving skills with the ability to develop creative solutions.
• Ability to work independently while effectively collaborating with cross-functional teams.
• Excellent organizational, planning, and time-management skills.
• Detail-oriented with a high degree of accuracy and quality in work output.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications, including Word, Excel, and similar business software.
• Familiarity with customer relationship management (CRM) and enterprise business systems is preferred.
• Knowledge of manufacturing processes, production environments, and industrial products is beneficial.

Education and Experience

• Bachelor's degree in Engineering, Technical Studies, or a related field preferred.
• Mechanical Engineering or equivalent technical background is highly desirable.
• Approximately five years of relevant experience in application engineering, technical sales, customer support, manufacturing, or a related technical environment.
• Experience with engineered products, industrial equipment, flow control systems, fluid mechanics, process equipment, automation, or related technologies is preferred.
• Familiarity with standard manufacturing concepts, practices, and procedures.

Additional Requirements

• Ability to meet any applicable customer, regulatory, compliance, export control, or security requirements associated with the position.