Application Development Manager - ServiceNow

About the role

Fisher Investments is investing heavily in the future of our firm's technology and information security. As our business grows internationally, we are building an unparalleled global team to inspire future scale through strategic solutions, innovation, mentoring, and tight-knit teamwork.

We are growing our ServiceNow Platform team and are looking for an experienced Application Development Manager to help shape the future of our enterprise platform. You will manage ServiceNow business-facing applications and lead a team in designing, developing, and implementing corporate architecture blueprints. You will help align business processes, risk frameworks, information management, and technical architecture with our corporate strategy. Under the guidance of senior technology leaders, you will allocate work, manage the team (including hiring, development, performance reviews, and terminations if necessary), and report to the Application Development Group Manager.

Responsibilities

• Lead platform strategy by aligning ServiceNow capabilities with business demand, corporate strategy, and industry best practices.
• Manage a team of engineers, program and project managers, and analysts.
• Oversee business-facing modules with a strong focus on Integrated Risk Management (IRM/GRC), Third-Party Risk Management (TPRM), Business Continuity Management (BCM), Policy and Compliance Management (PCM), Risk Management (RM), Audit Management (AM), and Regulatory Change Management (RCM).
• Connect business to operations by ensuring seamless data flow and process integration between business-facing modules and core IT operations (ITSM, ITAM, and SecOps).
• Define platform roadmaps that prioritize demand management, project portfolios, and compliance workflows to ensure scalability and governance.
• Lead architecture design activities to build robust business process workflows, risk assessments, and executive dashboards.
• Guide platform upgrades to secure stability, performance, and adherence to enterprise compliance standards.
• Collaborate with partners and business leaders to translate corporate goals into measurable platform solutions.
• Deliver clear communications on application health, project pipelines, and platform risk to business sponsors and technical teams.
• Establish strict governance to improve platform efficiency, minimize technical debt, and maximize user adoption across the enterprise.
• Provide technical guidance for configuring, expanding, and developing low-code or pro-code solutions on ServiceNow.
• Stay ahead of trends in ServiceNow business applications, including new features in ESG and IRM to promote continuous innovation.

Requirements

• 10+ years of application development and management experience.
• 5+ years of ServiceNow experience, with expertise in ITSM, ITAM, SecOps, IRM, and TPRM.
• 2+ years of leadership experience, including mentoring and managing technical teams to design, build, and support technical solutions.
• Experience managing development teams to deploy high-quality application solutions on predictable timelines.
• Broad technology experience throughout the systems development lifecycle and various areas of technology architecture (infrastructure, application architecture, data architecture, and integrations).
• Lead complex large-scale projects while meeting goals using waterfall, Agile, Scrum, or Kanban project methodologies.
• Strong architecture and design experience in ServiceNow, including workflows, custom apps, and integrations.
• Experience with CMDB, Asset Management, Incident, Problem, and Change Management processes.
• Experience integrating ServiceNow with external systems using REST/SOAP APIs and Integration Hub/Spokes.
• Experience in financial services and preferably the wealth management industry, including knowledge of processes and constraints inherent in a regulated industry.
• ServiceNow and ITIL certifications required.
• Bachelor's degree or equivalent combination of education/experience.

Benefits

• 100% paid medical, dental, and vision premiums for you and your qualifying dependents.
• A 50% 401(k) match, up to the IRS maximum.
• 20 days of PTO, plus 10 paid holidays.
• Family Support programs including 8 weeks of Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care.

Schedule

This is an in-office role. Based on your role, tenure, and performance eligibility, you may have the opportunity to participate in our hybrid work-from-home program. This program is subject to change.