Application (Atlassian) Administrator

About the role

The Application Administrator position will work with customers to help them get the most out of their Atlassian software, including configuring and customizing key Atlassian Software applications (Jira, Confluence), as well as other Atlassian applications and marketplace software.

This position will work with customers to respond to requests on a priority basis in a timely fashion to configure their Atlassian software to meet their needs. The role will also directly help customers automate processes to improve efficiencies and streamline processes.

The Application Administrator will perform as a remote outsourced Atlassian administrator for various clients at the same time.

Responsibilities

• Maintain high proficiency in Atlassian and Adaptavist toolsets, contributing to team knowledge sharing and adhering to best practices
• Onboard and become familiar with customer applications
• Monitor and respond to customer requests on the Adaptavist service desk
• Answer customer questions about how to best use the Atlassian applications in their business
• Create projects, configure permissions and workflows and other solutions at the request of the customer
• Communicate with the customer and other team members to understand and deliver configuration solutions
• Solve issues and provide best practice recommendations to the customer
• Record your work and time
• Follow security protocols that the customer may establish

Requirements

• Experience administering the Atlassian toolset, in particular, Jira and Confluence
• Ability to demonstrate experience in consulting and user support
• Experience customizing Atlassian software through the use of workflows and add-ons, for example ScriptRunner
• Comfortable working both independently and collaboratively in a virtual face-to-face environment through online tools (e.g. WebEx, Zoom, Slack, Skype, etc.)
• Excellent written and verbal communications skills
• An ability to think innovatively and creatively
• A personable, helpful, and professional attitude

Qualifications

• Not specified

Skills

• Not specified

Benefits

• Very generous holiday (PTO) allowance
• Flexible working hours
• MacBooks provided to all employees
• Additional support for fully remote workers to set up their home offices
• Exceptional Time Away Policy including 26 weeks of fully paid leave for birthing parents, 13 weeks for non-birthing parents, and extended leave for adoption, IVF, surrogacy, elective egg freezing, and women's health needs such as menopause, menstruation, endometriosis, and PCOS

Pay

Annual Base Salary: $85,000-$102,500 USD.

Schedule

Not specified