Application and Data Manager

About the role

The Application and Data Manager plays a critical role in supporting the organization's strategic use of arts enterprise software (Tessitura) and data analytics. This position ensures the effective utilization of Tessitura across departments; develops and maintains custom reports and dashboards; performs ongoing data management; and provides system support.

Responsibilities

• Manage the day-to-day use of Tessitura, guiding users through the system, resolving data and reporting issues, and ensuring the application’s effective operation in line with departmental and organizational needs.
• Manage inventory of reports and dashboards available in Tessitura to streamline and enhance data tools that can be used to inform decision makers.
• Develop and deliver custom reports, queries, and dashboards that meet the needs of key departments, including ticketing, marketing, fundraising, and finance.
• Provide Tessitura functionality expertise and support application users in the design and execution of lists, extractions, output sets, and analytics dashboards.
• Analyze comprehensive datasets to inform pricing strategies, including dynamic pricing adjustments, initial scaling recommendations, and inventory management.
• Serve as a checkpoint for quality control for all records, reports, lists, and data.
• Ensure the quality and accuracy of data within Tessitura by monitoring data entry practices, conducting audits, and implementing data hygiene initiatives.
• Lead committee of power users that oversees data standards to enforce best practices for data entry, coding, and maintenance.
• Serve as a co-chair to lead monthly Tessitura Mountain Region community meetings.
• Assist in the management of users and security within Tessitura.
• Enhance security groups and assign access rights to ensure confidentiality and system integrity.
• Create and maintain documentation on system configuration, best practices, data entry and integrity, and procedures specific to The Smith Center.
• Stay up to date on all updates and advancements in Tessitura capabilities and functionalities and inform department leaders of any impact they may have on SOPs.
• Serves as a point of contact for the Ticketing & Marketing departments in the administration of TN Express Web and integrated website by providing technical expertise.
• Coordinate and schedule system/database upgrades as needed.
• Manage the organization’s open support tickets with Tessitura.
• Research, plan, manage projects, and troubleshoot Tessitura upgrades, including leading planning for the use of new features, creating testing plans, and assisting with staff training.
• Aid in the training and onboarding of new users, ensuring they are equipped to use Tessitura efficiently.
• Consult with all departments, gathering user requirements for new initiatives and business processes, and recommending the best use of Tessitura to support initiatives.
• Maintain awareness of industry trends and practices in the use of Tessitura and advise the organization regarding changes and enhancements that will improve operations.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Minimum of two (2) years of progressive, hands-on experience using the Tessitura CRM system is required; version 16 is a plus.
• Strong proficiency in Tessitura, with extensive experience using its reporting and analytics tools.
• Knowledge of SQL Server, SQL Server Reporting Services, or other related tools.
• Minimum of two years of experience in database management, or Certification in SQL and Database Management.
• Experience in a nonprofit, cultural, or arts organization using Tessitura.

Skills

• Excellent verbal and written communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Highly organized and superior attention to detail while coordinating and performing multiple tasks in a fast-paced environment.
• Ability to establish priorities, work independently, and proceed with objectives with minimal supervision.
• Ability to work effectively under pressure and meet deadlines.
• Ability to deal with a range of styles and behaviors in a tactful, positive, and professional manner.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Excellent critical reasoning and decision-making skills.
• Ability to think proactively and identify solutions to maximize department effectiveness.
• Flexibility to work evenings, weekends, and holidays as needed.

Benefits

Competitive compensation
Comprehensive health, dental, and vision insurance plans
Employee Assistance Program - including counseling, wellness programs, and financial support services.
Flexible Spending Account (FSA) & Health Savings Account (HSA) options to help you save on eligible medical expenses with pre-tax dollars.
Generous Paid Time Off Plan
Paid Holidays and Personal Holiday Time
401(k) retirement savings plan eligibility on your start date with employer match
Employer-paid disability insurance coverage
Supplemental benefits are offered such as accident, critical illness, hospital indemnity coverage, pet insurance, and employee-only discounts.
Safe and paid parking on-site
Training and career growth opportunities
Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events.
Discounts on Starbucks products and merchandise