Application Analyst Principal

The University of Georgia (UGA), chartered in 1785, is the birthplace of public higher education in America and the state’s flagship university. Ranked among the top 20 public universities by U.S. News & World Report, UGA’s main campus is in Athens, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and over 7,700 full-time staff, serving more than 41,000 students across 19 schools and colleges.

About the Role

This is a senior-level position supporting the Student Information Services (SIS) team within Enterprise Information Technology Services (EITS). The role involves application administration, system maintenance, troubleshooting, and leading the implementation of new systems related to Student Information Systems. The position requires expertise in Banner, PL/SQL, UNIX, and other technical tools, as well as strong project management and communication skills.

Responsibilities

• Administer Banner-related or integrated systems, including batch processing tools and the ODS, while coordinating with downstream systems (35% of time).
• Diagnose and troubleshoot product issues, working with vendors and Ellucian Application Management Services (AMS) on upgrades and enhancements.
• Develop and maintain Unix shell scripts, PL/SQL scripts, and packages.
• Set up and train users (functional and technical) on system tools.
• Troubleshoot server connection issues and work with in-house developers on production job promotions.
• Provide expert analysis, evaluation, and implementation of new systems and integrations (35% of time).
• Evaluate products, conduct gap analysis, and create implementation plans in collaboration with functional users and vendors.
• Research technical documentation, develop project plans, and oversee go-live transitions.
• Provision hardware/software, configure systems, and perform security analyses.
• Develop integrations or customizations and transition administration tasks to SIS and functional staff.
• Maintain and support account provisioning processes for Athena and related systems (20% of time).
• Provision and administer user accounts in Athena, Argos, UC4, and related environments.
• Implement security hierarchies, groups, and classes as defined by data stewards.
• Ensure compliance with account provisioning policies and audit standards.
• Resolve security issues and revise processes in collaboration with data stewards.
• Provide support to the campus community via telephone, Remedy, and email.
• Coordinate information management, train and supervise staff, and respond to requests from senior management (10% of time).
• Report major activities, successes, and challenges to supervisors.
• Assist with project methodology, best practices, and personnel resource coordination.
• Engage in leadership responsibilities, including performance evaluations.

Requirements

• Bachelor’s degree in a related field or equivalent experience.
• 8 years of professional experience in a technical or analytical role.

Qualifications

• Excellent communication and organizational skills.
• Experience administering and supporting mission-critical production systems.
• Expertise in evaluating systems, conducting gap analyses, and creating implementation plans.
• Large-scale, long-term project management experience.
• In-depth knowledge of Student Information System relational data models (e.g., Ellucian Banner, ODS, EDW).
• High proficiency in PL/SQL, SQL, UNIX commands, and shell scripting.
• Experience with XML, Argos, UC4, Java, HTML, and Oracle DBMS.
• Familiarity with the Higher Education industry.

Benefits

• Eligible for retirement plans (TRS or ORP).
• Benefits-eligible position.

Pay

Up to $90,000.

Schedule

• Full-time, on-site position.
• Monday–Friday, 8:00 AM–5:00 PM, with occasional after-hours work as needed.

This position is not eligible for work authorization sponsorship. A credit check and background investigation, including a criminal background check, are required for employment. The position has security access to IT systems, personnel records, or other sensitive data.