Application Analyst Pharmacy Lead-Willow Team

About the Role

Reporting to the eChart Ancillary Manager, the Applications Analyst Pharmacist Lead supports the Willow application team with little to no supervision, exercising appropriate judgment, including operational considerations. This role supports the eChart system and relevant third-party applications, collaborating independently with system (clinical, revenue, ambulatory) management to identify, analyze, prioritize, and resolve system needs.

The individual will configure, maintain, and monitor the system using system knowledge, workflows, and metrics, while providing suggestions for potential application modifications, enhancements, or process changes. They exhibit expert knowledge and proficiency regarding overall software functionality and integration.

Responsibilities include supervising and participating in the team's work related to system build, testing, implementation support, and maintenance of assigned Epic applications. The role ensures service level agreements and deliverables are met in a timely manner and with expected quality, while communicating team performance to upper management and providing feedback on team member evaluations.

This position requires on-call support for the application, with variable days and hours worked.

Responsibilities

• Interpret, research, modify, analyze, and design system data and information to provide routine support and maintenance of assigned applications, ensuring system integrity and compliance with governing and regulatory requirements.
• Consult with users to identify current operating procedures and clarify process objectives, defining system and user workflows to illustrate logical operations.
• Convert user specifications into functional specifications and drive the development of implementation plans and advance communication for scheduled system updates/upgrades.
• Adequately test all system changes and build to mitigate or eliminate system risks, reviewing the testing of junior team members.
• Facilitate communication and act as a primary liaison between teams, users, and vendors, providing regular feedback to management on work status.
• Ensure co-workers and operational end users are notified of changes/additions to the software system.
• Document system capabilities and constraints in response to change requests, and write clear documentation for system processes, installation, and operating procedures.
• Develop training materials and collaborate with Instructional Designers for distribution.
• Maintain appropriate documentation, audit trails, and change control in accordance with organizational policies.
• Develop reports, extracts, and define interface requirements, working closely with report writers, data warehouse, and interface teams to meet operational and regulatory needs.
• Lead the team and operations in developing business continuity and downtime procedures, performing integrity checks following system downtimes.
• Proactively anticipate, mitigate, and resolve system problems according to IT Service Level Agreements (SLAs), using cognitive reasoning to determine root causes and recommend solutions.
• Mentor junior analysts in problem-solving and issue resolution, evaluating the priority of requests with consideration for patient safety, regulatory requirements, and deadlines.
• Document issues, initiate issue tracking, and monitor progress with software vendors or other IT departments to ensure timely resolution.
• Maintain clear communication with end users, IT, and operational leadership regarding issue status and expected resolution dates.
• Lead troubleshooting for complex issues and participate in the on-call rotation to resolve tickets according to established SLAs.
• Demonstrate professional behavior and a positive, collaborative manner when interacting with team members, end users, leadership, and vendors.
• Provide mentorship and guidance for other analysts, taking ownership of overall team and IT success.
• Achieve and maintain appropriate certifications related to the assigned application and role.
• Monitor the system for successful integration, especially before/after changes to the production environment, ensuring data integrity and successful data flow between applications.
• Identify opportunities for functional and stability improvements in applications, acting as a gatekeeper to maintain core system functionality.

Requirements

• Post Graduate Pharmacy Degree and 5-7 years of Pharmacy experience.
• Current pharmacy license in the state of Tennessee.
• Understanding of information system technology and database applications.
• Complete education and pass certification in primary Epic application module(s) within 120 days of completed education, maintaining Epic certification(s) as required.

Preferred Qualifications

• Experience in EMR installations.