Application Analyst Epic Perioperative-Point of Care

Responsibilities

• Install, configure, and upgrade application software, components, and modules
• Provide go-live, rollout, and ongoing production support
• Support end users across Montefiore Health System on applications, enhancements, and issue resolution
• Analyze application issues and coordinate resolution with IT teams, Biomed, and vendors as needed
• Gather and analyze clinical/business requirements
• Translate user needs into system workflows and configurations
• Evaluate and optimize perioperative and clinical workflows (Pre-Op, Intra-Op, Post-Op)
• Develop and execute test plans for upgrades, enhancements, and fixes
• Document testing results and validate system performance
• Support system implementations and enhancements
• Troubleshoot and support POC and bedside device integrations, including: Connectivity issues (network, middleware, device communication), Data flow validation (results posting into Epic), Device mapping and association (patients, departments, workflows), Work with middleware platforms (e.g., Capsule, UniPOC, NovaNet, Telcor) and coordinate with Biomed/vendor teams
• Identify and resolve issues related to device interfaces, HL7 messaging, and real-time data transmission
• Perform root cause analysis for application and device-related issues
• Support ongoing system monitoring and proactive issue identification
• Maintain accurate documentation, including workflows, build, and support procedures
• Aid in the development and maintenance of training materials
• Provide knowledge transfer and support to end users
• Provide day-to-day application and device support
• Recommend system improvements to increase efficiency and performance
• Participate in on-call support rotation (24x7)
• Occasionally provide on-site support across hospital locations

Requirements

• EPIC Certification (or ability to obtain certification as a condition of employment)
• Bachelor’s degree in Computer Science, Health Informatics, Nursing, or related field (or equivalent experience)
• 1-3+ years of healthcare IT or clinical systems experience
• Experience with: Clinical application support and implementation, Troubleshooting application and integration issues, Windows environments and basic networking principles
• Strong understanding of: Clinical workflows (perioperative or inpatient/ambulatory settings), Device integration fundamentals, Hardware, servers, and network connectivity
• Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Visio)
• Strong: Analytical and problem-solving skills, Communication and stakeholder engagement skills, Ability to manage competing priorities in a fast-paced environment
• Desired EPIC certifications in: OpTime, Anesthesia, Beaker Clinical (strongly preferred)
• Experience with: Point of Care devices and device integration platforms, Middleware solutions (e.g., Capsule, Telcor, UniPOC), HL7 interfaces and healthcare interoperability standards, Clinical lab workflows and diagnostics systems
• Prior experience with: Provation, Epic Lumens, or related systems, Clinical background (Medical technologist, RN, PA, or similar) is a plus

Pay

$76,800.00 - $96,000.00

Schedule

Day Work Days: MON-FRI
Scheduled Hours: 8:30 AM-5 PM
Scheduled Daily Hours: 7.5 HOURS