Application Administrator - Oracle Fusion ERP

Role Responsibilities

• Serve as the technical subject matter expert for administering business applications in the resale technology stack for OES, including Oracle Fusion ERP and its associated integrations.
• Partner with project managers, business analysts, database and network administrators, and security engineers on the administration of applications.
• Analyze applications for function, features, data requirements, input requirements, output requirements, internal and external checks and controls, hardware and operating system environment, and data interface capabilities.
• Plan, coordinate, and communicate changes, deployments, and upgrades of applications with stakeholders.
• Perform functional, performance, and smoke testing, installations, upgrades, and hotfix deployments of applications.
• Configure and support application interfaces for data integration with other applications or systems in the environment.
• Manage backups, storage, and integrity of application data or databases.
• Create, configure, and customize application reports.
• Manage user accounts and service accounts and associated roles and permissions.
• Provide Tier 2 and/or 3 support including investigating, resolving, and performing root cause analysis on incidents, and provide escalated support for service requests, inquiries, and problems.
• Championing best practices and standard operating procedures regarding the use of applications with end users in various parts of the company.
• Collaborate with program managers, technology leaders, business-side application owners, and other stakeholders on application capabilities, health, roadmaps, and strategies.
• Write and maintain documentation related to the application including end user instructions, operating procedures, knowledgebase articles, technical drawings, and system reference documentation.
• Partner with software vendors for escalated application support, reporting bugs, recommending features, reviewing release documentation, and other needs.

Role Requirements

• Education Required: Associate’s degree in information technology or related discipline. Experience may be considered in lieu of degree.
• Desired: Bachelor’s degree in information technology or related discipline.
• Certification in Application Administration for one or more enterprise systems. Examples include (but are not limited to): ERP systems (Acumatica® ERP Certified System Administrator, Oracle® ERP Cloud Certified Professional, Microsoft® 365 Certified Dynamics Administrator, etc.), other enterprise-class systems (Microsoft 365 Certified Enterprise Administrator Expert, Monday.com® Admin certified).
• Strong understanding of business processes and workflows as they relate to enterprise and business applications.
• Proven experience with administering ERP system permissions, ERP custom configurations, scheduled upgrades, and unscheduled system updates for bug fixes, hotfixes, or security patches.
• Familiarity with ERP out-of-the-box reporting tools, enterprise application integrations and interfaces, data conversions, and extensions.
• Vendor management skills, including monitoring vendor service level agreements and escalating support issues when needed.
• 2+ years’ experience configuring, deploying, maintaining, monitoring, and patching cloud-based enterprise and business applications at scale for a large organization.
• Strong understanding of application administration concepts including application architecture, user and service accounts; services, tasks, and jobs; and load balancing.
• Strong understanding of application deployment concepts including utilization of multiple application or system environments (development, testing, staging, and production), testing, and rollbacks.
• Strong understanding of information security concepts including confidentiality, integrity, availability, role-based access control (RBAC), principle of least privilege, auditing, logging, and permissions management.
• Familiarity with Information Technology Infrastructure Library (ITIL) best practices, tools, and processes such as: asset, access, incident, and problem management; change control; and service request fulfillment.