Application Administrator - Autodesk Construction Cloud

Responsibilities

• Serve as the technical subject matter expert for administering Autodesk Construction Cloud.
• Partner with program leaders, business leaders, project managers, business analysts, database administrators, network administrators, and security engineers on the administration of applications.
• Manage the process of collecting, documenting, communicating and prioritizing feature requests in collaboration with program leaders, internal stakeholders, and vendors.
• Analyze applications for function, features, data requirements, input requirements, output requirements and internal and external checks and controls.
• Plan, coordinate, and communicate changes and upgrades of applications with stakeholders and end users.
• Configure and support application interfaces for data integration with other applications or systems in the environment.
• Manage backups, storage, and integrity of application data or databases.
• Collaborate with stakeholders and other supporting workgroups to create, configure, and customize application reports.
• Manage user accounts and service accounts and associated roles and permissions.
• Champion best practices and standard operating procedures regarding the use of applications with end users in various parts of the company.
• Collaborate with program managers, technology leaders, application owners, and other stakeholders on application capabilities, health, roadmaps and strategies.
• Write and maintain documentation related to the application including end user instructions, operating procedures, knowledgebase articles, technical drawings, and system reference documentation.
• Manage the documentation, training, and program for Tier 2 and/or 3 support; providing escalated support for service requests, inquiries, and problems.
• Partner with software vendors for escalated application support, reporting bugs, track and update feature request, recommend features, review release documentation, and other needs.
• Conduct Business analysis to understand core processes to identify existing gaps and opportunities for improvement.
• Collaborate with workgroups within the DPR Family of Companies and align on the business needs and priorities.
• Develop process maps to document current state and future ideal state to support Application Configuration Design.
• Act as Project Manager (as required)
• Define Project Scope, KPIs, Project Schedule, Resource Requirements
• Develop communication plans and deliver project updates to various stakeholders.

Qualifications

• 3+ years of experience working as an applications administrator, applications analyst, or similar role in a large organization.
• Experience administering Autodesk Construction Cloud (or other enterprise application like CRM or ERP) for a large organization.
• Experience using IT service management systems (such as SolarWinds Service Desk, ServiceNow) to collaborate with others and manage changes, incidents, problems, and service requests.
• Experience working with software vendors on application support, development, and training.
• Experience acting as or supporting Technical Project Management is preferred.
• Experience with construction processes and vocabulary is preferred.