Application Administrator

Applications Administrator | Wartburg College | Waverly, IA At our partner institution at Wartburg College The Applications Administrator will provide application administration for supported Applications. The Applications Administrator is responsible for the implementation, support, training, and ongoing maintenance of applications used throughout the university. The position provides application expertise and works closely with users and enterprise systems analysts to support performance, availability, and integration with other enterprise systems. The specific areas of focus include, Higher ed ERP and Learning Management System and other applications. This position is full-time and is located at a Dynamic Campus’ client in . The Applications Administrator position reports directly to the Technology Director. Hours of operation are Monday – Friday, 8:00 am – 5:00 pm. Hours may vary. Hybrid Responsibilities: Installation and testing application upgrades and necessary configuration changesMonitor applications to ensure proper performance and availabilityCollaborate with and lead user committees through process and business decision activities related to academic and administrative systemsMeet with users as necessary to understand evolving needs and requirements of academic and administrative applicationsDevelop detailed project plans that specify goals, time frames, limitations, risks, contingencies, staffing, and other resourcesProvide system configuration, training and usage guidance to applications users as neededProvide analysis, problem solving support, and technical guidance to provide efficient and effective use of enterprise systems in support of institutional goals and objectivesProvide maintenance and problem resolution supportProvide timely communication and discussion with users about impact of necessary changes or system updatesProvide consistent and current communication and reports to managementImplement and adhere to test plans and change management proceduresEstablish technical and implementation standards to ensure the long-term, cost-effective management and support of the currently implemented academic applicationsProvide technical support for vendor upgrades and maintenanceMaintain security and access for academic applicationsCompletes, maintains, and processes pertinent paperwork and recordsMaintain detailed up-to-date technical and operations documentationOther duties as assigned Requirements: Bachelor’s degree in information technology, Instructional Technology, or related field, or an equivalent combination of experience, education, and trainingA minimum of three years of experience working as an applications system administrator.Demonstrated experience and working knowledge of Learning Management SystemsPreference given to candidates who have working knowledge of the Jenzabar ERP.Experience with Slate CRM is preferredPreference given to candidates who have working knowledge of researching, maintaining, documenting, and implementing integrations via flat files and/or APIs from ERP dataProject management training or equivalent project management experienceDisplay strong end user orientation and customer service skillsStrong understanding of technical troubleshooting methodologyDemonstrated excellence in teamwork as well as excellent oral, written and interpersonal communication skillsAbility to work a flexible schedule as neededOrientation to detail and thorough documentationAbility to work with a range of technical staff to develop joint solutions Dynamic Campus Core Values Servant LeaderTeam PlayerAccountableAct with the highest integrityProvide excellent customer serviceFind solutions not problems