Application Administrator

Responsibilities

• Installation and testing application upgrades and necessary configuration changes
• Monitor applications to ensure proper performance and availability
• Collaborate with and lead user committees through process and business decision activities related to academic and administrative systems
• Meet with users as necessary to understand evolving needs and requirements of academic and administrative applications
• Develop detailed project plans that specify goals, time frames, limitations, risks, contingencies, staffing, and other resources
• Provide system configuration, training and usage guidance to applications users as needed
• Provide analysis, problem solving support, and technical guidance to provide efficient and effective use of enterprise systems in support of institutional goals and objectives
• Provide maintenance and problem resolution support
• Provide timely communication and discussion with users about impact of necessary changes or system updates
• Complete, maintain, and process pertinent paperwork and records
• Maintain detailed up-to-date technical and operations documentation
• Other duties as assigned

Requirements

• Bachelor’s degree in information technology, Instructional Technology, or related field, or an equivalent combination of experience, education, and training
• A minimum of three years of experience working as an applications system administrator
• Demonstrated experience and working knowledge of Learning Management Systems
• Preference given to candidates who have working knowledge of the Jenzabar ERP
• Preference given to candidates who have working knowledge of researching, maintaining, documenting, and implementing integrations via flat files and/or APIs from ERP data
• Experience with Slate CRM is preferred
• Project management training or equivalent project management experience
• Display strong end user orientation and customer service skills
• Strong understanding of technical troubleshooting methodology
• Demonstrated excellence in teamwork as well as excellent oral, written and interpersonal communication skills
• Ability to work a flexible schedule as needed
• Orientation to detail and thorough documentation
• Ability to work with a range of technical staff to develop joint solutions