Application Administrator

About the role

Provide Level 2 support for enterprise business applications, resolving escalated issues and ensuring reliable system performance through the Bank’s FreshService ticketing platform. Work closely with the Service Desk to deliver timely and accurate resolution of application-related incidents. Collaborate with business line Subject Matter Experts (SMEs) to review vendor release notes, identify relevant enhancements, and coordinate their implementation. Partner with vendors and development teams to understand release schedules and assist in prioritizing fixes and improvements. Review business processes with SMEs to ensure applications are effectively integrated and aligned with operational needs. Support senior team members to build knowledge and ensure coverage across the application stack.

Responsibilities

• Support application lifecycle activities, including upgrades, patches, and migrations, ensuring changes are properly tested and validated.
• Manage and resolve application support tickets through the Bank’s ITSM platform, ensuring timely updates and accurate closure.
• Troubleshoot and resolve application issues to maintain system stability and performance.
• Coordinate application release schedules with vendors and internal teams; prepare and participate in change management activities.
• Collaborate with business stakeholders and SMEs to ensure superior support of the application stack.
• Partner with product owners and access management to support role-based access control (RBAC) and standard access definitions.
• Develop and maintain application documentation, including support procedures, Visio diagrams, and upgrade processes.
• Coordinate with infrastructure and database teams on system changes, server builds, and configuration updates, ensuring timely and clear communication across the business.
• Participate in training and knowledge-sharing activities to build expertise and ensure cross-functional coverage.
• Ensure adherence to internal policies, audit requirements, and regulatory standards.
• Perform additional duties as required.
• Assist with the implementation of application integrations by coordinating with vendors, internal teams, and business stakeholders to help ensure integrations are properly planned, tested, and aligned with operational needs.
• Develop relationships with third-party vendors and help maintain upgrade schedules across supported applications.

Requirements

• 4-year college degree or 4 years of IT experience.
• Experience in supporting business applications, preferably in a regulated environment.
• Experience with Fiserv DNA and SharePoint preferred.
• Minimum 3-years’ experience with application support in a Windows Desktop Operating System/Active Directory environment.
• Understanding of PC and Local Area Network technologies required for end-user support in a business environment.
• Minimum 1-year experience with Windows Server administration and support.
• Ability to work with end users in applying Bank technology to the work environment.
• Strong interpersonal & documentation skills.
• Strong analytical and problem-solving skills with attention to detail.

Pay

The reasonably estimated salary for this role ranges from $83,500 – $111,300. Actual compensation will be determined based on the successful candidate’s skills, qualifications, and experience.

Benefits

• Comprehensive and inclusive healthcare benefits.
• Parental planning and mental health benefits.
• Performance bonus opportunities.
• 401(k) plan and match.
• Flexible time off.

About Cambridge Savings Bank

Cambridge Savings Bank is a full-service banking institution with over $7 billion in assets. As a mutual bank, CSB is committed to improving the quality of life of our employees, customers, and the communities we serve. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services across a robust Massachusetts-based branch network and through digital banking solutions for commercial, small business, and consumer customers. In March 2026, Kroll Bond Rating Agency affirmed CSB’s investment-grade rating, reinforcing the bank’s position as a reliable business leader.

Location: Hybrid/Waltham, MA