Applicant Services Representative

About the role

The incumbent is responsible for the processing of undergraduate and graduate application documents and responding to admissions-related inquiries. Reporting to the Associate Director of Admissions, the incumbent assists with various tasks including conducting applicant follow-up, manual review and entry of paper applications, determining appropriate coding for transcripts and supporting documents, entering application data into CMS Student System, and responding to inquiries.

Responsibilities

• Conducting applicant follow-up for the online Cal State Apply admission applications
• Assisting with the manual review and entry of paper applications
• Determining appropriate coding for transcripts and supporting documents
• Entering (scan and verify) application data into CMS Student System
• Updating necessary screens/items as appropriate
• Following established entry and imaging procedures for documents preparing admission files for evaluations
• Assisting with data resolution and maintenance, student biographical/directory data updates and corrections, and data corrections
• Reviewing admission appeal and application fee waiver requests
• Responding to inquiries from applicants, current students, staff and campus community
• Aiding in the training of others

Requirements

• Equivalent to two years of general office experience, which included providing work direction or acting as a lead to lower-level staff
• Data entry experience
• Possess fundamental writing and presentation skills to effectively communicate standard information
• Ability to understand standard office procedures; operate office equipment and computer applications; and perform basic arithmetic calculations
• Ability to respond to routine inquiries and explain standard policies and procedures to others
• The position requires the individual to have the ability to follow established procedures, maintain a high level of accuracy and maintain cooperative working relationships
• A demonstrated interest and/or ability in working in a multicultural/multiethnic environment

Qualifications

• Must be able to work independently and in a high pressure/high volume work environment, with public contact
• Be a quick learner, multi-task oriented, and consistently demonstrate a positive attitude, professionalism, student-centered philosophy, and teamwork

Desired Qualifications

• Experience working within a student services-oriented environment is highly desirable

Pay

Budgeted Hiring Salary $3,565/Monthly

Schedule

Full-Time, Monday-Friday, 8:00 a.m. to 5:00 p.m.; Occasional evening, or weekend, work may be required; non-exempt classification.