Applicant Call Representative

About the role

Premier Disability Services, a division of Internet Brands, is seeking qualified Applicant Call Representatives to join our high-volume call center team based in Minneapolis, MN.

Responsibilities

• Completes the online application for the claimant.
• Asks a series of personal medical questions.
• Uses several systems to complete the process. Website, internal, and order management systems.
• Demonstrate Empathy, Compassion, and Patience.
• Maintain confidentiality of sensitive information.
• Maintain productivity and quality goals.
• Use of call management software to answer calls, adhere to specified schedule, and breaks.

Qualifications

• Previous experience in a call center environment.
• Customer service orientated with demonstrated ability to show empathy.
• Excellent written and verbal communication skills.
• Must be patient and inclined to help others.
• Must be detail oriented.
• Able to achieve high productivity and quality standards.
• Proficient working knowledge of Windows OS, Internet, and associated software.
• BILINGUAL - English/Spanish a plus.

Benefits

• Health insurance options such as medical, dental, and vision coverage.
• Flexible spending accounts (FSA) for medical and dependent care.
• Short-term and long-term disability insurance.
• Life and AD&D insurance.
• 401(k) retirement savings plan with a company match.
• Paid time off (PTO), paid holidays, commuter benefits.
• Employee Assistance Program (EAP) and well-being coaching services.
• Voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services.

Pay

• Minnesota (Brooklyn Park): Onsite only – Pay Starts at $18/hr
• All other listed states: Remote – Pay starts at $14.50/hr

Schedule

• Full-Time, hourly, non-exempt.
• Hiring States: Onsite in Minnesota OR Remote in Georgia, Iowa, Texas, South Dakota, Kansas
• Hours of Operation: Monday–Friday, 8:00 AM – 6:00 PM CST