Appliance Service Technician (North Seattle, WA)

About the role

The Bodewell team at GE Appliances is dedicated to providing exceptional service and solutions to our customers. As an Appliance Care Expert, you'll play a crucial role in ensuring that our customers' appliances are working efficiently and effectively.

Responsibilities

• Diagnose and complete in-home repairs on GE Appliances' major appliances
• Use sound judgment to recommend repair vs replacement based on cost-effectiveness and customer needs
• Promote and sell service contracts, water filters, and related products/appliances as appropriate
• Operate an assigned Bodewell service van to customer locations
• Accurately document repairs, routes, and work activities
• Participate in training sessions, meetings, and events to maintain industry expertise
• Manage inventory and maintenance of your service vehicle
• Deliver high-quality service and maintain strong customer satisfaction
• Follow all safety protocols to protect yourself and others

Requirements

• HS Diploma or GED
• 1+ years of experience with appliance repair, electrical, mechanical, HVAC, or property maintenance
• Excellent customer service and communication skills
• Basic computer aptitude including proficiency in Microsoft Office Suite
• Valid state driver's license and successfully completed background check, physical, and drug screen
• Must have or be willing to obtain CFC Certification within 6 months
• Ability to work a flexible schedule with some Saturdays as needed
• Ability to handle/work with parts/equipment which may be hot, cold, and/or wet
• Ability to use often powered hand tools and occasional use of vibratory tools/equipment
• Ability to handle and lift parts or materials min. of 77 lbs. lifting/carrying and 70 lb. pushing/pulling is required

Qualifications

• Minimum qualifications: HS Diploma or GED, 1+ years of experience with appliance repair, electrical, mechanical, HVAC, or property maintenance, excellent customer service and communication skills, basic computer aptitude, valid state driver's license, successfully completed background check, physical, and drug screen, must have or be willing to obtain CFC Certification within 6 months, ability to work a flexible schedule with some Saturdays as needed, ability to handle/work with parts/equipment which may be hot, cold, and/or wet, ability to use often powered hand tools and occasional use of vibratory tools/equipment, ability to handle and lift parts or materials min. of 77 lbs. lifting/carrying and 70 lb. pushing/pulling is required

Skills

• Strong problem-solving and diagnostic skills
• Excellent customer service and communication skills
• Basic computer skills, including proficiency in Microsoft Office Suite
• Ability to work independently and as part of a team
• Knowledge of appliance repair and maintenance
• Ability to follow safety protocols

Benefits

• Annual wage increases and uncapped incentive opportunities
• Service van provided
• Laptop computer and smartphone
• Uniforms, work boots, and specialized tools
• Medical, dental, vision, and life insurance on DAY ONE
• 401K and tuition reimbursement
• Paid vacation and paid holidays
• Career growth opportunities and continuous technical training
• Competitive hourly rates: $32+/hr base, depending on experience, certifications, and location

Pay

• $32+/hr base, depending on experience, certifications, and location

Schedule

• Flexible schedule with some Saturdays as needed