Appliance Service Technician (Manhattan, NY)

About the Role

Join Bodewell, the official service team of GE Appliances, and become more than a technician; be a trusted advisor, a customer hero, and a brand ambassador for a company that’s redefining service excellence. As an Appliance Care Expert, you’ll combine hands-on repair skills with the power to deliver smart, lasting solutions. From repairing major household appliances to confidently recommending service plans and accessories, your role is equal parts technician, educator, and representative of a brand customers trust. If you love solving problems, helping people, and building a career with purpose, we want to hear from you.

Responsibilities

• Diagnosing and completing in-home repairs on GE Appliances' major appliances.
• Using sound judgment to recommend repair vs replacement based on cost-effectiveness and customer needs, prioritizing repairs whenever practical.
• Promoting and selling service contracts, water filters, and related products/appliances as appropriate, always focusing on value-driven solutions and the best customer experience.
• Operating an assigned Bodewell service van to customer locations.
• Accurately documenting repairs, routes, and work activities.
• Participating in training sessions, meetings, and events to maintain industry expertise.
• Managing inventory and maintenance of your service vehicle.
• Delivering high-quality service and maintaining strong customer satisfaction.
• Following all safety protocols to protect yourself and others.

Requirements

• High School Diploma or General Education Degree (GED).
• 1+ years of experience with appliance repair, electrical, mechanical, HVAC, or property maintenance.
• Ability/experience diagnosing and repairing major appliances.
• Excellent customer service and communication skills with a responsive, professional approach.
• Basic computer aptitude including proficiency in Microsoft Office Suite, specifically Microsoft Outlook and Microsoft Teams.
• Ability to work a flexible schedule with some Saturdays as needed.
• Valid state driver's license and successfully complete background check, physical, and drug screen.
• Must have or be willing to obtain CFC Certification within 6 months.
• Wear uniform & maintain standards of personal grooming & appearance consistent with GE Appliance values.
• Self-directed and solid team player.
• Ability to deescalate situations and rebuild customer confidence in our products.
• Ability to perform the essential functions of the position, with or without accommodation, including, but not limited to:
  • Ability to step up, into, and out of a van and sit for extended periods of time.
  • Ability to handle/work with parts/equipment which may be hot, cold, and/or wet.
  • Ability to use often powered hand tools and occasional use of vibratory tools/equipment.
  • Ability to handle and lift parts or materials (minimum of 77 lbs. lifting/carrying and 70 lb. pushing/pulling).

Preferred Qualifications

• 6+ months of experience with Refrigeration repair.
• Experience using Salesforce or similar customer relationship management (CRM) systems.
• CFC Certified.
• Certification in appliance repair or associate’s degree.
• Ability to read and interpret wiring diagrams, schematics, and other service information.

Benefits

• Annual wage increases and uncapped incentive opportunities.
• Service van provided.
• Laptop computer and smartphone.
• Uniforms, work boots, and specialized tools.
• Medical, dental, vision, and life insurance on DAY ONE.
• 401K and tuition reimbursement.
• Paid vacation and paid holidays.
• Career growth opportunities and continuous technical training.

Pay

Competitive hourly rates: $24 – $35+ base, depending on experience, certifications, and location.

About Us

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers, and makers who believe that anything is possible and that there’s always a better way. Our philosophy, backed by three simple commitments, defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy. We recognize the importance of reaffirming our commitment to inclusion and diversity (I&D), fostering an environment where every individual feels valued, connected, and empowered to contribute. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.