Appliance Service Technician (Fort Lee, New Jersey)

About the role

The Bodewell team at GE Appliances is dedicated to providing exceptional service and solutions to customers. As an Appliance Care Expert, you'll play a crucial role in ensuring that our customers' appliances are functioning optimally.

Responsibilities

• Diagnose and complete in-home repairs on GE Appliances' major appliances
• Use sound judgment to recommend repair vs. replacement based on cost-effectiveness and customer needs
• Promote and sell service contracts, water filters, and related products/appliances as appropriate
• Operate an assigned Bodewell service van to customer locations
• Accurately document repairs, routes, and work activities
• Participate in training sessions, meetings, and events to maintain industry expertise
• Manage inventory and maintenance of your service vehicle
• Deliver high-quality service and maintain strong customer satisfaction
• Follow all safety protocols to protect yourself and others

Requirements

• HS Diploma or GED
• 1+ years of experience with appliance repair, electrical, mechanical, HVAC, or property maintenance
• Excellent customer service and communication skills
• Basic computer aptitude including proficiency in Microsoft Office Suite specifically Microsoft Outlook and Microsoft Teams
• Valid state driver's license and successfully completed background check, physical, and drug screen
• Ability to work a flexible schedule with some Saturdays as needed
• Must have or be willing to obtain CFC Certification within 6 months
• Wear uniform & maintain standards of personal grooming & appearance consistent with GE Appliance values
• Self-directed and solid team player
• Ability to deescalate situations and rebuild customer confidence in our products
• Ability to perform the essential functions of the position, with or without accommodation

Preferred Qualifications

• 6+ months of experience with Refrigeration repair
• Experience using Salesforce or similar customer relationship management (CRM) systems
• CFC Certified
• Certification in appliance repair or associate’s degree preferred
• Read and interpret wiring diagrams, schematics and other service information

Qualifications

• Minimum qualifications: HS Diploma or GED, 1+ years of experience with appliance repair, electrical, mechanical, HVAC, or property maintenance, excellent customer service and communication skills, basic computer aptitude, valid state driver's license, successfully completed background check, physical, and drug screen, ability to work a flexible schedule with some Saturdays as needed, must have or be willing to obtain CFC Certification within 6 months, self-directed and solid team player, ability to deescalate situations and rebuild customer confidence in our products, ability to perform the essential functions of the position, with or without accommodation

Benefits

• Annual wage increases and uncapped incentive opportunities
• Service van provided
• Laptop computer and smartphone
• Uniforms, work boots, and specialized tools
• Medical, dental, vision, and life insurance on DAY ONE
• 401K and tuition reimbursement
• Paid vacation and paid holidays
• Career growth opportunities and continuous technical training
• Competitive hourly rates: $25 – $35+ base, depending on experience, certifications, and location

Pay

Competitive hourly rates: $25 – $35+ base, depending on experience, certifications, and location.

Schedule

Flexible schedule with some Saturdays as needed.