Appliance Field Technician

Job Summary

As an Appliance Field Technician at Hoffmann Brothers in Nashville, you will complete in-home service calls, repairing household appliances such as washers, dryers, refrigerators, stoves, microwaves, dishwashers, and garbage disposals in the surrounding Nashville area. You will educate customers on their options, maintain a clean and organized job site, and keep your service vehicle well-stocked. You will work closely with customer-experienced coordinators and dispatchers to ensure seamless service execution.

Requirements

• Minimum of 1-2+ years' experience in appliance repair and installation
• Strong customer service and communication skills
• Ability to adapt communication styles to ensure a great customer experience
• Strong organizational skills to document job details for future reference
• Willingness to collaborate, share knowledge, and continuously improve processes
• Ability to communicate with dispatchers to ensure accurate scheduling
• Commitment to maintaining a clean and organized workspace, both on-site and in your vehicle
• Dedication to safety and adherence to OSHA requirements, in alignment with company standards and best practices
• Refrigeration specific to Sealed System experience preferred but not required
• Service Titan experience preferred but not required

Key Responsibilities

• Diagnose, repair, and maintain various household appliances, including dishwashers, ranges, and ovens
• Repair, replacement, and/or cleaning of dryer vent ducting as needed to ensure proper airflow and safe operation
• Perform functionality testing and troubleshoot issues such as leaks, excessive vibration, or unusual noises
• Tighten, align, clean, and lubricate appliance parts as needed
• Read schematics, wiring diagrams, and use diagnostic tools like multimeters
• Repair or replace defective components, including circuit boards, motors, belts, and heating elements
• Ensure compliance with regulations regarding the recovery and recycling of refrigerants
• Communicate effectively with customers and provide clear service explanations
• Utilize our Service Systems Process to manage service calls efficiently
• Maintain a clean, well-stocked company vehicle

Physical Requirements & Work Conditions

• Regularly required to sit, stand, walk, kneel, squat, and stoop
• Frequent use of hands to handle controls; ability to hear and speak clearly
• Ability to climb ladders, work in hot/cold environments, and operate in confined spaces
• Ability to lift and move equipment weighing 50+ lbs

Benefits

• Competitive Pay ranging from $25-$35 per hour + Commission
• 100% Employer-Paid Medical, Dental, and Vision Coverage for You and Your Qualified Dependents
• Paid Time Off + Floating Holiday
• 401(K) and HB will DOUBLE the Match up to 10%
• Supportive Work Environment and Healthy Work-Life Balance (No On-Call)
• Paid Training and Leadership Development Programs
• Numerous Opportunities for Career Growth
• And much more!

About the Role

Why Join Us? Hoffmann Brothers is an Equal Opportunity Employer committed to diversity and inclusion.