APPLIANCE AND ELECTRONICS TECHNICIAN In home repair and service

About the role

At Big Sandy Superstore, our success is based primarily on the quality of people on our team and their commitment to delivering the Superstore Experience. We are devoted to investing in and supporting our employees and the constant improvement of our company. In fact, we strive to provide a great work environment and treat each other with respect and dignity.

Responsibilities

• Contact customer at the start of each work day.
• Run all calls that are scheduled for the day.
• Accurately diagnose Appliances & Electronics.
• Order parts and put comments in the work order from the customer's home.
• Install parts on units and test operation when finished with installation of parts.
• Call tech line and document call in the system after any failed repair attempt.
• Finalize all billing notes from the customers home.
• Additional tasks, both within the scope of this position and outside of it, will be assigned and are expected to be completed within the agreed upon time-frame.

Qualifications

• High School Graduate or GED
• Strong customer skills
• Strong interpersonal skills

Skills

• A self-starter with strong multitasking skills
• Can work independently or within a team environment
• An individual who has the financial well-being, public confidence in, and image of the Company in mind at all times.

Benefits

• Employee Stock Ownership Program (ESOP)
• Dental insurance – Affordable dental insurance with NO waiting period
• Employee discounts – Generous employee discount on ALL merchandise
• Health insurance – Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
• Vision insurance – Quality vision coverage for very little cost
• Wellness resources
• Life Insurance – $10,000 Life Insurance Policy paid in full by the company
• 401K Plan – All administrative fees are paid by the company
• Paid Time Off – Competitive paid time off policies