Appliance and Consumer Electronics Technician

About the role

This position involves on-site evaluation of damaged electronics from insurance claims caused by fire, water, or lightning strikes. The role also includes inventory, removal, and transportation of electronics and appliances, disassembly and evaluation for cleaning, servicing, and repair, testing, cleaning, and reassembling electronics to pre-loss condition, and delivering and reinstalling appliances and consumer electronics.

Responsibilities

• On-site evaluation of damaged electronics from insurance claims involving fire, water, or lightning strike damage.
• Inventory, remove and transport electronics and appliances from the insured’s home/business.
• Disassemble and evaluate electronics to be cleaned, serviced, and/or repaired.
• Test, clean, restore, and re-assemble electronics to pre-loss condition.
• Deliver and reinstall appliances and consumer electronics within the insured home or business.
• Able to travel for up to two weeks for corporate training if needed.
• Comfortable being on-call for immediate deployment to job site nights or weekends.
• Fantastic customer service skills. Able to interact one-on-one with the customer within their own homes.
• Capable of de-escalating tense situations with customers.

Requirements

• High School Diploma or equivalent.
• Associate’s Degree or higher is a plus.
• Valid driver's license with a satisfactory driving record.
• Safely drive company vehicles to the job site.
• Able to work efficiently and effectively in a team environment.
• Exhibit a professional, neat, and clean appearance.
• Exceptional verbal and written communication skills.
• Working knowledge of basic PC and iPad operations.
• Strengths in multi-tasking and prioritizing.
• Attention to detail and accuracy.
• Able to lift up to 75 pounds.
• Successfully complete a pre-employment drug screen and criminal background check.
• Pass the DOT physical.
• Report to work at scheduled times.
• Be available for non-scheduled work requirements as needed including nights, weekends, and holidays.
• Maintain appearance and demeanor representative of the ERS image.
• Cooperate with direct supervision and perform duties assigned by supervisors.
• Cooperate with other service technicians and perform duties assigned.
• Inspect own work and ensure that it is complete, thorough, and will pass ERS quality standards.
• Report all injuries immediately. Injured workers requiring more than first aid treatment must immediately be seen by a physician/clinic.
• Attend and participate in all staff meetings as requested.
• Abide by all rules, regulations, and policies contained in the Employee Handbook, Safety Manual, and Employment Agreement including active participation in identifying, reporting, and correcting situations affecting safety, quality, and customer satisfaction.
• Properly use and maintain the ERS vehicle in accordance with the manufacturer’s recommendations and ERS procedures.
• Use and maintain all provided materials, supplies, and equipment in accordance with the manufacturer’s recommended procedures.
• Report all deficiencies or unusual characteristics of the ERS vehicle or equipment on the appropriate ERS form.
• Document all job activity using the proper forms and by filling them out completely and legibly.
• Keep job or customer files neat, organized, and secure and keep its contents confidential.
• Sign Service Technician’s schedule or Time Card (daily or weekly).
• Participate in ongoing training programs sponsored by the company and/or affiliated organizations and able to travel for the initial training program.
• Demonstrate competency in the knowledge and skills required for position by successfully passing exams needed to obtain trade-specific certifications.
• Fulfill all service technician essential functions.
• Fulfill all other duties and responsibilities assigned by the company.

Qualifications

• High School Diploma or equivalent.
• Associate’s Degree or higher is a plus.
• Valid driver's license with a satisfactory driving record.
• Safely drive company vehicles to the job site.
• Able to work efficiently and effectively in a team environment.
• Exhibit a professional, neat, and clean appearance.
• Exceptional verbal and written communication skills.
• Working knowledge of basic PC and iPad operations.
• Strengths in multi-tasking and prioritizing.
• Attention to detail and accuracy.
• Able to lift up to 75 pounds.
• Successfully complete a pre-employment drug screen and criminal background check.
• Pass the DOT physical.
• Report to work at scheduled times.
• Be available for non-scheduled work requirements as needed including nights, weekends, and holidays.
• Maintain appearance and demeanor representative of the ERS image.
• Cooperate with direct supervision and perform duties assigned by supervisors.
• Cooperate with other service technicians and perform duties assigned.
• Inspect own work and ensure that it is complete, thorough, and will pass ERS quality standards.
• Report all injuries immediately. Injured workers requiring more than first aid treatment must immediately be seen by a physician/clinic.
• Attend and participate in all staff meetings as requested.
• Abide by all rules, regulations, and policies contained in the Employee Handbook, Safety Manual, and Employment Agreement including active participation in identifying, reporting, and correcting situations affecting safety, quality, and customer satisfaction.
• Properly use and maintain the ERS vehicle in accordance with the manufacturer’s recommendations and ERS procedures.
• Use and maintain all provided materials, supplies, and equipment in accordance with the manufacturer’s recommended procedures.
• Report all deficiencies or unusual characteristics of the ERS vehicle or equipment on the appropriate ERS form.
• Document all job activity using the proper forms and by filling them out completely and legibly.
• Keep job or customer files neat, organized, and secure and keep its contents confidential.
• Sign Service Technician’s schedule or Time Card (daily or weekly).
• Participate in ongoing training programs sponsored by the company and/or affiliated organizations and able to travel for the initial training program.
• Demonstrate competency in the knowledge and skills required for position by successfully passing exams needed to obtain trade-specific certifications.
• Fulfill all service technician essential functions.
• Fulfill all other duties and responsibilities assigned by the company.

Skills

• Ability to lift up to 75 pounds.
• Strong customer service skills.
• Proficient in basic PC and iPad operations.
• Excellent verbal and written communication skills.
• Multi-tasking and prioritizing abilities.
• Attention to detail and accuracy.

Benefits

• Steady and calculated growth since 1993, evolving into a world-class operation in restoring electronics, art, textiles, and documents quickly and effectively.
• Specializes in recovery solutions for major disasters related to fire, water, lightening, and vandalism.
• Offers high-quality and cost-effective “hands-on” restoration services with appropriate turnaround times.
• Provides a viable work environment with the ability to make a positive impact on the community and have more control over their future.

Pay

Compensation details are not specified in the job posting.

Schedule

Schedule details are not specified in the job posting.