Applebee's Restaurant Systems Manager

Essential Duties And Responsibilities

• REMOTE USER SUPPORT
  • 1st line of contact for Applebee’s Help Desk
  • Specialized hardware and operating system knowledge
  • Understands network protocols and can configure devices for network connectivity
  • Manages appropriate responses to customer issues
  • Installs PC's, laptops, printers, and related hardware
  • Investigates hardware problems and performs all system hardware repairs as necessary
  • Performs advanced diagnostic testing
• POS / CREDIT CARD
  • Oversees and assists in hardware installations with Applebee's IT and A.I.I. Help Desk
  • Maintains knowledge of POS Menu Files for each market
  • Assists in Credit Card Software Testing, verifies Hardware compatibility
  • Documents hardware settings as necessary
• APPLEBEE'S RELATED SOFTWARE SUPPORT
  • Supports all Flynn Applebee's Custom Applications
  • Provides 1st level support for Flynn Applebee's Applications to the unit managers as necessary
  • Maintains knowledge of Unit closing routines
  • Reports database problems to the Developers and follows up on solutions
• RESTAURANT OPENINGS & REMODELS
  • Maintains restaurant openings checklist
  • Maintains and monitors stocking levels for spare equipment and supplies
  • Orders supplies to maintain a par set by the POS Manager
  • Follows up on warranties and repairs done by vendors (such as printers)
  • Tracks and monitors status of assigned tasks
  • Processes invoices for stock and supplies
• HELP DESK SUPPORT
  • Takes all 1st level help desk calls from the AII Help Desk for Hardware issues
  • Distributes 2nd level help desk calls to the appropriate personnel, i.e., POS Manager, Network Administrator or Application Developers
  • Contact A.I.I. Help Desk or Vendor Software Support Help Desks when units are dissatisfied with service to achieve resolution
• POS HARDWARE KNOWLEDGE
  • Has entry level hardware knowledge
  • Understands POS Hardware, BOH Server Hardware, and Internet Connectivity Hardware
  • Installs PC's and related hardware
  • Investigates hardware problems and performs minor system hardware repairs
  • Performs basic diagnostic testing
  • This requires basic knowledge of PC hardware installation, repair, testing, and troubleshooting
  • PC Repair and POS Equipment repair – repair and replacement of components such as hard drives, cooling fans, power supplies etc.
  • Basic LAN/WAN knowledge – CAT5 wiring, 802.11 technology, testing, and troubleshooting
• DUTY COVERAGE
  • Must be on call during business hours
  • Work with Market Leader and Support Team to cover days off and vacation time
  • Flexible schedule that will vary weekly depending on special projects or equipment down
  • Hours may vary from week to week – 30 hours one week to 50+ another
  • Must be available for high priority on site visits while the restaurants are staffed
  • Must have the ability to work overnight and early morning hours as needed for the business
• Travel Requirements
  • Must be available for travel within the Market and to the Support Center or other locations for Training
  • Must provide own vehicle with insurance and will receive a monthly auto allowance

Education and Experience

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
• Strong knowledge and experience with restaurant operations as well as a good working knowledge of POS systems
• Must be at an intermediate user level with Microsoft Office Products
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Well organized with ability to multitask
• A+ Certification is a plus
• Dell Certified Technician is a plus
• Microsoft Office Specialist Certification is a plus
• Microsoft Certified Desktop Support Technicians (MCDSTs) is a plus

Perks For Our Employees

• Competitive salary
• Health insurance
• 401(k)
• Vacation
• Development opportunities

Physical Standards

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
• Physical Requirements Include But Are Not Limited To
• Must be able to lift up to 50 pounds
• Ability to stand for long periods of time
• Should be able to maneuver and navigate ladders
• Ability to work in dark, cramped spaces when needed