Apple Systems Specialist

About the role

SAIC is seeking an Apple Systems Specialist to provide VIP-level IT support to government executives; this position is based out of Quantico, VA. All qualified candidates must possess a Top Secret clearance and a CompTIA Security+ certification.

Responsibilities

• Executive "White-Glove" Support: Deliver rapid-response, high-touch technical assistance for Department of Defense leadership. Anticipate technical needs, ensure zero-downtime for mission-critical communications, and provide seamless IT experiences during travel or high-stakes briefings.
• Diagnose and resolve hardware and software issues, such as performance optimization, application errors, or operating system bugs, while maintaining compliance with government security protocols.
• Apple Systems Engineering & MDM: Configure, deploy, and manage macOS devices using Enterprise Mobile Device Management (MDM) solutions (e.g., Jamf Pro, VMware Workspace ONE) customized for military networks.
• Cybersecurity & STIG Compliance: Apply, validate, and maintain Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs) across all Apple hardware and software. Ensure strict adherence to DoD IL5 security protocols and data handling policies.
• Serve as a dedicated technical advisor for leadership, ensuring discreet and timely IT issue resolution.
• Provide training and mentorship on best practices and new Apple platform capabilities tailored to the strategic needs of each executive customer.
• Configure, maintain, and troubleshoot Apple products in secure and hybrid operating environments, including classified and air-gapped networks, while adhering to security protocols.
• Act as the subject-matter expert (SME) for macOS technologies within the broader IT team.

Qualifications

• Bachelor’s degree and five (5) years of relevant experience, or three (3) years specializing in macOS and iOS device support.
• US Citizen with a current Top Secret clearance and the ability to obtain a TS/SCI clearance.
• Expertise in macOS, iOS, and Apple ecosystem workflows and technologies (e.g., Apple ID, iCloud, FileVault, keychain management).
• Familiarity with Apple MDM platforms (e.g., Jamf Pro, JAMF Connect) and zero-touch deployment/enrollment protocols.
• Advanced troubleshooting skills for Apple hardware and software, including macOS kernel issues, file system encryption, and application errors.
• Strong familiarity integrating macOS into enterprise IT landscapes, including Active Directory, Office 365, and VPN configurations.
• Experience deploying Apple Security and Patch Management (T2/M1/M2 chips) in classified and air-gapped environments.
• Knowledge of networking, storage, and remote connectivity solutions as relevant to macOS environments.
• Superior verbal and written communication, customer service, and interpersonal skills.
• Ability to maintain discretion and professionalism when supporting high-profile individuals with urgent IT needs.
• Detail-oriented with excellent problem-solving abilities under tight deadlines.
• Capable of working independently or within a cross-functional team in a high-pressure environment.
• Certifications: ACSP / ACTC (Apple Certified Support Professional / Apple Certified Technical Coordinator), Jamf 200+ certification, ITIL Foundations, CompTIA Security+/CASP+, or equivalent.
• Demonstrated experience supporting classified IT environments with strong knowledge of NSA, DoD, or related agency security and compliance requirements.
• Proficiency with terminal commands, scripting (e.g., Bash, Python), and automation in a macOS context.

Pay

$120,001 – $160,000