Appearance Adjuster

About the role

We are seeking a Front End Adjuster to join our growing team in Dallas, TX. The Front End Adjuster evaluates and processes insurance claims related to property damage and personal injury. This role involves conducting thorough investigations, assessing damages, and determining liability based on policy coverage. The adjuster collaborates with policyholders, service providers, and legal teams to ensure timely and accurate claim resolution.

Responsibilities

• Handles claims from initial contact through to conclusion.
• Thoroughly investigates claims and verifies eligibility.
• Responsible for maintaining positive customer relationships while enhancing organizational skills.
• Manages a high call volume with exceptional communication and customer service skills.
• Works independently and in a team atmosphere.
• Adapts skillfully and uses critical thinking and problem-solving to resolve issues.

Requirements

• Great customer service skills.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office Suite and industry-standard web applications.
• Ability to maintain a high level of confidentiality.
• Bilingual is a plus, but not required.
• Service Advisor, Warranty, or Service Drive experience is a plus.
• Basic mechanical knowledge of automotive systems.

Benefits

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance.
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement.
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services.
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts, and more.

Not all benefits are reflective of every role. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.