Appeals Specialist

About the role

MDS is a proven, trusted and innovative leader in revenue cycle management. For over 30 years, MDS has successfully partnered with multiple hospitals and respected health systems across the nation.

Responsibilities

• Call patients and insurance carriers to resolve account balances, co-pays, deductibles, and claims issues.
• Perform self-pay collections and insurance follow-up for hospital and physician accounts.
• Achieving individual monthly goals results in Bonus opportunities Every Month.
• Accurately document account activity in healthcare systems (EPIC, MediTech, Paragon, McKesson, etc.).
• Provide outstanding customer service while meeting individual and team performance goals.
• Ensure compliance with HIPAA, FDCPA, and FCRA regulations.

Requirements

• Able to confidently ask patient to pay their outstanding balance and be able to negotiate payment arrangements.
• Able to work 40 hours per week on a consistent basis. Attendance is Very Important.
• Must be goal oriented and money motivated.
• Customer service or call center experience; healthcare collections or hospital/physician office experience preferred.
• Strong communication, problem-solving, and computer skills.
• Self-motivated, goal-oriented, and detail-focused.

Why Work With Us

Supportive, team-oriented environment
Hands-on experience in medical collections and revenue cycle management
Opportunities for career growth within the company

Pay

TBD

Schedule

TBD