Apparatus Room Server Assistant/Food Runner (AM) PT

About the role

The Restaurant Server Assistant/ Food Runner reports to the F&B Managers and works in a team environment with other F&B professionals, including barbacks, bartenders, servers, dishwashers, cooks, and chefs. It is critical the person in this position possess a background and knowledge in basic service techniques and has a natural ability to manage time and assist customers.

Responsibilities

• Deliver exceptional service consistently
• Follow service guidelines
• Clean, set and re-set tables continuously, assuming responsibility for station, tables, and side duties
• Be able to thoroughly explain menu items and make recommendations
• Serve water, bread and coffee
• Stack trays properly for efficient unloading for stewarding and ensure proper safety standards at all times
• Perform set up duties as requested to include side stations, storage areas and food staging area
• Fold napkins for meal period to maintain an adequate supply
• Help in all other food and beverage departments when needed
• Answer telephone promptly and properly being polite, courteous, and friendly
• Offer guests an enjoyable, expertly served beverage/dining experience conforming to guidelines of excellence for quality, professionalism, and friendliness
• Anticipate and service of guest’s needs
• Serve and clear food and beverage items in an unobtrusive and professional manner
• Be familiar with the menus, including preparation, ingredients, and description
• Be familiar with the wine list and in wine and beverage service including stemware used
• Complete opening and closing side work as assigned and have all tables set according to standard
• Present menus and explanations for all menu items as well as specials of the day
• Utilize the hotel’s computer system ringing up sales, printing checks, closing checks, and completing closing readings
• Carry trays, bus, and reset tables with linen, china, glass, and silver
• Ascertain a guest’s satisfaction and handle any problem which may arise informing a manager of the problem and how it was resolved
• Recognize and address potential intoxicated, disruptive, or undesirable guests
• Stock linen, china, silver, and glassware for service
• Maintain and retrieve all food items from the kitchen and attractively and safely transport them to an outlet
• Work closely and communicate with the kitchen associates
• Aid in table side service
• Serve any dishes to guests while explaining the contents and preparation
• Properly clear and crumb tables according
• Offer coffee or tea and serve any requested
• Breakdown any buffets, displays or side stations when needed
• Greet each guest promptly, courteously, graciously with eye contact, a smile and good posture
• Recognize regular guests and to greet them by their name
• Make the guest feel comfortable and at ease in his/her room (Room Service)
• Keep accurate control of guest checks, credit vouchers, currency and posting procedures
• Record all guest charges, gratuities, and cash transactions accurately
• Set up orders on trays and tables and transport them to guest floors and rooms
• Remove trays and tables from guest rooms and corridors
• Handle “Do Not Disturb” rooms (i.e. guest does not answer, or the wrong items were delivered or items that were forgotten)
• Conduct oneself in a professional manner at all times to reflect the hotel high standards
• Maintain a good working relationship with other associates
• Respond properly in any hotel emergency or safety situation
• Move chairs and tables

Requirements

• Good reading, writing and oral proficiency in the English language
• Must have a high school education or equivalent experience
• Able to work well unsupervised
• Able to work alone without direct supervision
• Demonstrate high degree of drive and determination
• Constantly recommend service and product improvement to better the operation
• Keep the work area clean and tidy at all times
• Attend all required meetings
• Follow proper payroll and uniform procedures
• Properly handle and report associate and guest accidents
• Maintain complete knowledge of and comply with all hotel and departmental polices/service procedures/standards
• Assist with responsibilities and duties in other departments and as assigned by management

Qualifications

• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel
• Maintain a good working relationship with other associates by promoting teamwork and fostering a harmonious working climate
• Partake in a positive work ethic and surrounding environment

Skills

• Excellent communication skills
• Customer service orientation
• Time management and multitasking abilities
• Ability to work independently and as part of a team
• Knowledge of food and beverage service procedures

Benefits

• Flexible scheduling
• Professional development opportunities
• Comprehensive health insurance
• Employee discounts
• PTO accrual

Pay

$15 - $18 per hour

Schedule

Varying shifts to accommodate the business needs of the hotel