APP Clinical Manager- After Hours

Provides clinical, operational, and quality oversight of the After-Hours Advanced Practice Provider Program. Supervises After-Hours APPs and Team Leads to ensure safe, high-quality care, effective treat-in-place interventions, reduced avoidable hospitalizations, regulatory compliance, and consistent execution of the Longevity Health Model of Care. Serves as a liaison between clinical leadership, Medical Directors, telehealth operations, and facility partners to support after-hours services across evenings, nights, weekends, and holidays.

Responsibilities

• Supervise and support After-Hours APPs.
• Oversee after-hours clinical operations, staffing, scheduling, and workflow management.
• Serve as an escalation resource for complex clinical and operational issues.
• Ensure effective communication and care transitions between after-hours and daytime teams.
• Collaborate with Medical Directors and clinical leadership on high-risk cases, utilization trends, and operational performance.
• Support recruitment, onboarding, retention, and development of after-hours staff.
• Conduct audits of documentation, clinical decision-making, treat-in-place outcomes, and regulatory compliance.
• Review hospital transfers, readmissions, deaths, and significant clinical events to identify improvement opportunities.
• Monitor utilization metrics, hospitalization rates, transfer appropriateness, and member outcomes.
• Develop corrective action plans and performance improvement initiatives when needed.
• Ensure compliance with organizational policies, CMS requirements, HIPAA regulations, and Model of Care standards.
• Conduct routine coaching, performance reviews, and one-on-one meetings.
• Monitor productivity, quality scores, documentation standards, and operational metrics.
• Support continuing education, competency development, and leadership growth.
• Address performance concerns in partnership with Human Resources and clinical leadership.
• Partner with Medical Directors, MDCSs, Operational Leaders, Telehealth teams, and nursing facility partners.
• Communicate significant clinical, safety, quality, and operational concerns to leadership in a timely manner.
• Facilitate team meetings, education sessions, operational updates, and quality reviews.
• Promote a culture of accountability, collaboration, and continuous improvement.
• Perform other related duties as assigned.

Requirements

Qualifications

• Master of Science in Nursing as a Nurse Practitioner
• Active unrestricted NP license and board certification required
• DEA registration, active NPI, and Medicare participation eligibility required
• APP licensure and credentialing may be required in states utilizing the After-Hours Program based on organizational needs

Experience

• Minimum of three years of APP clinical experience required
• Leadership, supervisory, preceptor, or team lead experience preferred
• Experience in long-term care, geriatrics, post-acute care, hospice, palliative care, ISNP, telehealth, or utilization management preferred
• Strong knowledge of treat-in-place strategies, hospitalization reduction initiatives, and nursing facility operations
• Computer proficiency with Microsoft Office, EMR platforms, telehealth technology, call management systems, and reporting tools

Core Competencies

• Leadership and Team Development
• Clinical Excellence
• Quality & Audit Management
• Utilization Management
• Operational Oversight
• Communication and Collaboration
• Decision Making Under Pressure
• Compliance and Professional Accountability

About the Company

Longevity Health is a national provider of Institutional Special Needs Plans (I-SNP), created to meet the complex healthcare needs of nursing home residents. Since our founding in 2018, we've expanded our services across several states and formed strategic partnerships to deliver high-quality, patient-centered care. We are actively growing, with plans to continue expanding our services across the nation.