APM Engineer

Job Summary

The ideal candidate will be responsible for the administration, support, and optimization of the Dynatrace monitoring platform, ensuring high availability and performance of our application and infrastructure monitoring solutions.

Responsibilities

• Provide day-to-day administration and support for the Dynatrace platform, including OneAgent and ActiveGate deployment, configuration, and upgrades.
• Monitor the health and performance of the Dynatrace environment and proactively resolve issues.
• Troubleshoot and resolve incidents related to Dynatrace monitoring, integrations, and data collection.
• Collaborate with application, infrastructure, and DevOps teams to onboard new services and optimize monitoring coverage.
• Configure custom dashboards, alerts, synthetic monitors, and management zones as per business requirements.
• Maintain documentation for Dynatrace configurations, processes, and troubleshooting steps.
• Stay current with Dynatrace product updates, best practices, and new features.
• Participate in on-call rotation and provide after-hours support as needed.

Qualifications

• 2+ years of experience supporting Dynatrace or similar APM platforms (AppDynamics, New Relic, etc.).
• Strong understanding of Dynatrace architecture, including OneAgent, ActiveGate, and Cluster components.
• Experience with deploying and managing monitoring agents on Linux and Windows servers.
• Familiarity with cloud platforms (AWS, Azure, GCP) and containerized environments (Kubernetes, Docker).
• Proficient in troubleshooting application and infrastructure performance issues using Dynatrace.
• Experience with integrating Dynatrace with ITSM, alerting, and automation tools (e.g., ServiceNow, Splunk, PagerDuty).
• Strong scripting skills (PowerShell, Bash, Python) are a plus.
• Excellent communication, documentation, and collaboration skills.
• Ability to work independently and as part of a cross-functional team.
• Dynatrace Associate or Professional certification.
• Experience with synthetic monitoring, log monitoring, and custom metric ingestion in Dynatrace.
• Knowledge of ITIL processes and incident management best practices.

Benefits

• Medical, prescription, dental, vision, AD&D, and life insurance offerings.
• Short-term disability.
• A 401K plan (all benefits are based on eligibility).