API Integration Support Engineer

Technical Support Engineers

Multi-Channel Troubleshooting: Support our enterprise API customers across email, chat, phone, and video conferencing, jumping in to resolve critical issues in real-time.

Technical Deep-Diving: Develop a deep expertise in Wise API and SWIFT products. You will independently test and debug REST APIs, interpret system logs, and query databases to trace issues back to their source.

Incident Response: Act as the calm, decisive first responder during major technical incidents, navigating high-severity escalations while coordinating with global engineering and commercial teams.

Knowledge Sharing: Capture trends in partner issues and feed this data back to our product and engineering teams to drive proactive platform improvements.

Cross-Functional Collaboration: Work alongside global teams to ensure Wise Platform partners have a seamless integration experience and industry-leading assistance.

Requirements

• 4+ years of experience in a Technical Support Engineering role within a complex, enterprise-level environment.
• Highly confident in testing and debugging REST APIs, interpreting logs, and querying databases (basic knowledge of programming languages like Python or JavaScript is a strong plus).
• Comfortable and articulate when supporting enterprise clients via email, chat, and live phone/video calls.
• Experience handling high-severity incidents, managing multiple priorities, and setting clear expectations with stakeholders during outages.

Location

You are located in (or willing to relocate to) the Austin, Texas area.

Schedule Flexibility

You are comfortable working a standard 9-to-5 schedule that includes a once a month on-call rotation for weekend and holiday coverage.

Work Authorization

You must be legally authorized to work in the United States. Please note that Wise cannot provide future visa sponsorship (e.g., H-1B, Green Card) for this position.