Apex - Field Technician

About the role

The Field Technician will perform various tasks including measuring, installing, and testing products, providing customers with instructions on product usage, and traveling to customers' homes or businesses to perform repairs and routine maintenance.

Responsibilities

• Measure, install, and test products
• Provide customers with instructions on the proper usage of the product
• Travel to customers' homes or businesses to perform repairs and routine maintenance
• Conduct routine inspections and provide accurate measurements of doors and windows
• Provide timely and quality repairs of customers' products, including screen installation, sash replacement, glass replacement, hardware replacement, and seal repairs
• Coordinate required return visits and convey needed services, materials, and labor
• Perform post-installation inspections
• Anticipate obstacles that could impact customer expectations, job costs, and/or code performance; recommend solutions
• Promote the company's services
• Maintain technical and mechanical skills
• Perform administrative tasks such as scanning installer invoices into the system, scanning in copies of customer payments, mailing customer payments to the administrative team, ensuring installers are loaded up and headed to their daily job sites in a timely fashion, receiving materials and product shipments, etc.

Requirements

• An Associate degree or technical certification in the industry
• Previous experience servicing windows and doors
• Previous experience in exterior replacement products
• Valid Driver’s License and driving record acceptable to insurance company
• Ability to work independently and as a team
• Manage overtime on service calls with patience and not rushing the job
• Excellent customer service and communication skills
• The ability to diagnose and solve problems based on customers' non-technical descriptions
• Strong working knowledge of equipment and tools used in the industry
• Physical fitness to lift heavy equipment, work in confined spaces, and bend frequently
• Travel within the radius of GDI's locations

Qualifications

• None specified

Skills

• Technical and mechanical skills
• Physical fitness
• Customer service and communication skills
• Problem-solving abilities
• Diagnosing and solving problems based on customers' non-technical descriptions
• Working knowledge of industry equipment and tools

Benefits

• Vehicle and Tool Allowance

Pay

$27.00 - $29.00 per hour

Schedule

Travel within the radius of GDI's locations