Apex - Field Technician

About the role

The Field Technician will perform various tasks including measuring, installing, and testing products, providing customers with instructions on product usage, conducting routine inspections, performing repairs and maintenance, and coordinating return visits.

Responsibilities

• Measure, install, and test products
• Provide customers with instructions on proper product usage
• Travel to customers' homes or businesses to perform repairs and routine maintenance
• Conduct routine inspections and provide accurate measurements of doors and windows
• Timely and quality repairs of customers' products, including screen installation, sash replacement, glass replacement, hardware replacement, and seal repairs
• Accurate measurements of doors and windows
• Cook up required return visits; convey needed services, materials, and labor
• Perform post-installation inspections
• Anticipate obstacles that could impact customer expectations, job costs, and/or code performance; recommend solutions
• Promote the company's services
• Maintain technical and mechanical skills
• Perform administrative tasks such as scanning installer invoices into the system, scanning in copies of customer payments, mailing customer payments to the administrative team, ensuring installers are loaded up and headed to their daily job sites in a timely fashion, receiving materials and product shipments, etc.

Requirements

• An Associate degree or technical certification in the industry
• Previous experience servicing windows and doors
• Previous experience in exterior replacement products
• Valid Driver’s License and driving record acceptable to insurance company
• Ability to work independently and as a team
• Managing overtime on service calls with patience and not rushing the job
• Excellent customer service and communication skills
• The ability to diagnose and solve problems based on customers' non-technical descriptions
• Strong working knowledge of equipment and tools used in the industry
• Physical fitness to lift heavy equipment, work in confined spaces, and bend frequently
• Travel within the radius of GDI's locations

Qualifications

Education: An Associate degree or technical certification in the industry.

Skills

• Technical and mechanical skills
• Excellent customer service and communication skills
• The ability to diagnose and solve problems based on customers' non-technical descriptions
• Strong working knowledge of equipment and tools used in the industry
• Physical fitness to lift heavy equipment, work in confined spaces, and bend frequently

Benefits

Company truck and tools provided!

Pay

$27.00 - $29.00 per hour

Schedule

Travel within the radius of GDI's locations.