Apex - Field Technician

Apex Energy Solutions is innovative and flexible. Note that some markets involve a relationship with Apex Energy Solutions, part of Great Day Improvements, LLC, while other markets are franchises with the relationship being with the franchise owner.

About the role

As the Field Technician, you will measure, install, and test products, provide customers with instructions on proper usage, and travel to customers' homes or businesses to perform repairs and routine maintenance. In this newly launched market, you will also handle some administrative tasks.

Responsibilities

• Conduct routine inspections and provide accurate measurements of doors and windows.
• Provide timely and quality repairs of customers' products, including but not limited to: screen installation, sash replacement, glass replacement, hardware replacement, and seal repairs.
• Coordinate required return visits; convey needed services, materials, and labor.
• Perform post-installation inspections.
• Anticipate obstacles that could impact customer expectations, job costs, and/or code performance; recommend solutions.
• Promote the company's services.
• Maintain your technical and mechanical skills.
• Perform administrative tasks such as scanning installer invoices, scanning customer payments, mailing payments to the administrative team, ensuring installers are dispatched to job sites on time, and receiving materials and product shipments.

Requirements

• Associate degree or technical certification in the industry.
• Previous experience servicing windows and doors.
• Previous experience in exterior replacement products.
• Valid Driver’s License and driving record acceptable to insurance company.
• Ability to work independently and as a team.
• Manage overtime on service calls with patience and without rushing the job.
• Excellent customer service and communication skills.
• Ability to diagnose and solve problems based on customers' non-technical descriptions.
• Strong working knowledge of equipment and tools used in the industry.
• Physical fitness to lift heavy equipment, work in confined spaces, and bend frequently.
• Travel within the radius of GDI’s locations.

Pay

$27.00 - $29.00 per hour

Benefits

• Company truck and tools provided.