Apex - Field Technician

Responsibilities

• Carry out routine inspections and provide accurate measurements of doors and windows.
• Perform timely and quality repairs of customers' products, including screen installation, sash replacement, glass replacement, hardware replacement, and seal repairs.
• Accurately measure doors and windows and coordinate required return visits.
• Convey needed services, materials, and labor to customers.
• Perform post-installation inspections and anticipate obstacles that could impact customer expectations, job costs, and/or code performance, recommending solutions.
• Promote the company's services.
• Perform administrative tasks such as scanning installer invoices into the system, scanning in copies of customer payments, mailing customer payments to the administrative team, ensuring installers are loaded up and headed to their daily job sites in a timely fashion, receiving materials and product shipments, etc.

Qualifications

• An Associate degree or technical certification in the industry.
• Previous experience servicing windows and doors.
• Previous experience in exterior replacement products.
• Valid Driver’s License and a driving record acceptable to the insurance company.
• Ability to work independently and as a team.
• Manage overtime on service calls with patience and not rush the job.
• Excellent customer service and communication skills.
• Strong working knowledge of equipment and tools used in the industry.
• Physical fitness to lift heavy equipment, work in confined spaces, and bend frequently.
• Travel within the radius of GDI locations.