Apex Aquatics Supervisor

About the Role

Under general supervision, the Aquatics Supervisor is responsible for the overall programming of year-round indoor and seasonal outdoor aquatics programs at the McKinney Apex Centre, including the marketing and sales of these programs working to support a 100% cost recovery facility. This requires primary oversight of the programming standards, systems and practices as they directly impact the overall member and guest experience and operating excellence of the division.

Core Values

City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values – Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization.

Essential Duties and Responsibilities

• Manages the aquatics division budget, including both revenue and expenses to achieve 100% cost recovery budgetary goals
• Supervise Aquatics Division including hiring, coaching, mentoring, and training staff to provide quality customer service and perform aquatics duties in a safe manner
• Ensure the operation of the Aquatics Division meets Apex Centre standards and provides an environment of member delight
• Develops an annual sales plan and strategic action plan to achieve budgetary goals
• Develops the aquatic programs including descriptions, schedules, instructors, etc. for brochure periods
• Manages and remedies, if necessary, the division's pricing of services, staff and contract employee payroll, sales and other revenues and expenses to meet budget and forecast goals
• Ensures the operation of the division meets city standards and provides an environment of member and guest expectations
• Certifies personnel to perform life guarding and water safety instruction skills
• Directs, manages, and supervises daily operations and schedules work assignments
• Ensures the safety of all facility guests
• Maintains a clean and orderly facility, including preventative maintenance on all equipment and equipment is in proper working order
• Creates, coordinates, resources, implements, delivers, markets and sells all aquatic programs and services
• Schedules a year-round comprehensive aquatics program
• Enforces all safety rules; provides in-service safety training for all employees; and, maintains all necessary correspondence with the American Red Cross
• Ensures that water chemistry meets all state standards; operates chlorination and filtration systems; maintains accurate water chemistry and equipment records; operates vacuum, backwash and other equipment; and prepares and winterizes the outdoor pool
• Orders supplies and equipment and maintains all inventory
• Inspects facility for needed repairs
• Must work various shifts, including evenings and weekends as scheduled
• Conducts regular meetings and education sessions for direct report employees; cooperates with the facility manager in conducting an annual meeting for all employees
• Handles daily, weekly and monthly payroll functions for all groups, including, but not limited to, collecting and auditing contractors' commission sheets, preparing all payroll activities in payroll system, managing payroll and commission expense to plan, etc.
• Meets regularly with the management team to ensure complete cooperation between divisions in the facility and effective communication to other employees in the facility regarding the divisions' services and operation
• Because of the fluctuating demands of the facility's operation, it may be necessary that each employee perform a multitude of different functions; therefore, as a central part of your job, you will be expected to assist others when the occasion arise, just as other employees are expected to assist you. Accordingly, you may be expected to perform other tasks as needed that are not included in the above accountability list
• Conducts oneself at all times in a manner of professionalism that aligns with the values, philosophies and standards of the City of McKinney and the Apex Centre. This includes wearing the Apex Centre approved uniform and nametag
• Adheres to all the various written mandatory standards of operation, policies, procedures, manuals, memos, oral instructions, etc.
• Attends all scheduled employee meetings

Knowledge, Skills, and Abilities

• Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.)
• Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided
• Ability to produce desired work outcomes, including quality, quantity, and timeliness
• Ability to plan and organize work, time, and resources, and if applicable, that of subordinates
• Knowledge of state standards for water chemistry and operation of chlorination and filtration systems
• Knowledge of safety standards and rules, including those of the American Red Cross, the Texas Municipal League Intergovernmental Risk Pool and the City of McKinney
• Knowledge of general office machines and software, including computers, printers/copiers, and Microsoft Office products including Outlook
• Strong communication skills
• Skill to prepare and present basic reports
• Ability to work under pressure and problem solve
• Ability to maintain harmonious working relationships with fellow employees and the general public
• Is detailed and results oriented, highly motivated, can work independently, and is an analytical thinker
• Possesses a desire to achieve goals, maximize member opportunities, and enjoys a competitive environment
• Possesses a strong customer service focus and maintains a professional demeanor with guests, members and staff

Minimum Qualifications

• Bachelor degree in Recreation, Physical Education, or closely related field; supplemented by three (3) years previous experience and/or training that includes pool operation and management, life guarding/water safety instruction; or an equivalent combination of education, training, and experience
• Certification in CPR/AED required
• Lifeguard Instructor Certificate required
• Pool Operator Certificate required
• American Red Cross Lifeguard Certificate required
• American Red Cross First Aid Certificate required
• American Red Cross CPR for the Professional Rescuer Certificate required
• Water Safety Instructor Certificate preferred
• Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications may be an acceptable substitute for the above specified education and experience requirements

Conditions of Employment

• Must pass a drug screen and background check
• Must have Class C Texas Driver's License
• No visible tattoos or unnatural hair color
• No piercings to be worn visible during shift

Physical Demands and Work Environment

This position requires a great deal of visual perception and oral communication. The evaluating of aquatic personnel and scheduled inspection of aquatic facilities and equipment requires massive amounts of routine observation and oral communication to aquatic staff and other City personnel.

Tasks may risk exposure to extreme heat/cold or extreme weather conditions. Also routine exposure to chemicals such Calcium Hypochlorite, Hydrochloric Acid and other pool related chemicals.