APeX Application Analyst, Beaker - Flexible

Certain terms and conditions of employment for this position, including the rate of pay and benefits, are currently subject to negotiation with the appropriate union.

About the role

Applies acquired skills and professional clinical applications concepts for small to medium-sized projects of moderate scope. Operates independently within the defined scope of responsibilities. The APeX Beaker Analyst will report directly to the APeX Beaker Team Lead/Supervisor and up through the APeX LIS Manager. The APeX Beaker P2 Analyst will work in collaboration with senior Beaker analysts, other APeX application teams, clinical/business operations, and guides to enhance and maintain the Epic electronic health record. The P2 analyst provides excellent customer service to end users, tracks issues, and follows up as appropriate.

Analysts will work in multiple locations, including UCSF Medical Center locations, Benioff Children’s Hospitals-Oakland and San Francisco, UCSF campus, and community connect partners.

Responsibilities

• Enhance and maintain the Epic electronic health record (APeX Beaker).
• Collaborate with senior Beaker analysts, other APeX application teams, clinical/business operations, and guides.
• Provide excellent customer service to end users, track issues, and follow up as appropriate.
• Diagnose problems quickly and develop multiple options for effective and timely resolution.
• Serve as a technical resource and provide advice on functionality, efficiency, cost-effectiveness, policy, and performance.
• Perform tests, analyze, and interpret relevant data.

Requirements

• Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.
• One to two years of relevant work experience.
• Working knowledge of clinical applications systems and functions, including development, implementation, user support, maintenance, and system testing and evaluation.
• Demonstrated problem-solving skills.
• Demonstrated interpersonal and customer-service skills to collaborate productively on a team and provide training and support.
• Detail-oriented with strong organizational and time-management skills.
• Strong written and verbal communication skills, with the ability to convey technical information clearly.
• Working knowledge of departmental systems and procedures for documentation and reporting.
• Must be certified in one or more of the following Epic applications and have 1-2 years of experience with LIS application build in a hospital setting:
  • Beaker Clinical Pathology (CP)
  • Beaker Anatomic Pathology (AP)
• If not already certified, must obtain certification within 6 months of hiring in one or both of the above applications.
• Additional certifications, such as with middleware software, may also be required.

Preferred Qualifications

• Prior work experience at UCSF, Benioff Children’s Hospital - Oakland, or other academic medical centers.
• Certified Lab Specialist (CLS) or equivalent license.

About Us

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences.

Health IT is responsible for all aspects of the UCSF electronic health record software, Epic, also known as APeX (Advancing Patient-Centered Excellence) for UCSF hospitals, practices, affiliates, and community partners. The APeX Beaker team falls under the Health IT department, responsible for the maintenance and expansion of UCSF's electronic health record (Epic) and related technologies.

UCSF is a diverse community committed to professionalism, respect, integrity, diversity, and excellence (PRIDE values). We seek candidates whose work experience or community service has prepared them to contribute to our commitment to equity and inclusion.