Apartment Resident Manager

Summary

The Apartment Resident Manager at Los Arcos Senior Housing in Poway, CA., is responsible for the overall management and daily operations of the 183-unit senior apartment community.

Duties And Responsibilities

• Supervise and manage the day-to-day operations of Los Arcos Senior Housing, ensuring the property is well-maintained and safe.
• Coordinate maintenance and repair activities with the maintenance team and external contractors, ensuring the timely resolution of work orders.
• Conduct routine property inspections to maintain cleanliness, safety, and compliance with local regulations.
• Oversee unit turnovers, ensuring that apartments are prepared for new residents in a timely manner.
• Enforce community rules and policies, creating a peaceful and supportive living environment for all residents.
• Serve as the primary point of contact for prospective residents, providing information on available units, lease terms, and community amenities.
• Conduct property tours, screen rental applications, and assist with lease execution, ensuring compliance with affordable housing regulations.
• Facilitate the move-in and move-out processes, conducting inspections and preparing necessary documentation.
• Address resident inquiries and complaints in a professional and timely manner, resolving conflicts and fostering positive relationships.
• Promote resident retention through engagement, effective communication, and community-building activities.

Compliance and Record Keeping

• Ensure compliance with HUD, LIHTC, and other affordable housing program requirements, including income verification, annual recertifications, and occupancy standards.
• Maintain accurate resident files and property records, ensuring they are audit-ready.
• Stay informed of changes in affordable housing regulations to ensure the property remains compliant with all relevant laws and policies.
• Aid in regulatory audits and inspections by providing necessary documentation and reports.

Financial Management

• Assist with rent collection, managing delinquencies in accordance with affordable housing guidelines.
• Work with the Regional Property Manager to manage the property’s operating budget and control expenses.
• Assist in preparing financial reports and occupancy reports for RHF and regulatory agencies.

Qualifications

• High school diploma or equivalent required; or equivalent experience in property management, business administration, or a related field preferred.
• Minimum of 2 years of experience in property management, preferably in affordable housing or senior living.
• Experience working with HUD and other affordable housing programs preferred.
• Familiarity with property management software (e.g., Yardi, RealPage) is a plus.

Skills And Abilities

• Strong organizational and multitasking skills, with the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and the capacity to resolve resident concerns professionally.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and property management software.
• Able to work independently and as part of a team, with strong leadership skills.

Other Requirements

• This position requires the selected candidate to reside on-site as part of their role.
• Able to work a flexible schedule, including occasional evenings and weekends.
• Valid driver’s license and reliable transportation.
• Must pass background and credit checks in accordance with company policy.

Physical Demands and Work Environment

• Work involves walking, standing, and occasional lifting when conducting property inspections or assisting with unit turnovers.
• Must be able to sit or stand for extended periods and use office equipment.
• The work environment typically includes a combination of office and on-site tasks, with occasional exposure to outdoor elements during property inspections.

Compensation

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Retail savings plan
• Employee assistance and more
• Term life and Voluntary supplemental life insurance
• Eligible for a 1 Bedroom apartment on-site

Why RHF?

• We are dedicated to making a meaningful difference in the lives of our residents.
• We strive to create vibrant communities where individuals can thrive, regardless of age or background.
• We offer a collaborative and supportive work environment, opportunities for professional growth, and a commitment to making a lasting impact in the communities we serve.