Apartment Manager

Job Summary

The Apartment Manager at Marymount Manor, a 40-unit affordable housing community, oversees daily operations while ensuring resident satisfaction and compliance with housing regulations.

Property Management

• Oversee all aspects of daily operations, including leasing, resident relations, and facilities management.
• Ensure compliance with federal, state, and local housing regulations, including HUD requirements.
• Prepare and manage budgets, controlling expenses and maximizing occupancy.
• Oversee maintenance staff and coordinate with vendors for repairs, renovations, and preventative maintenance.
• Conduct regular inspections to ensure compliance with safety, cleanliness, and housing standards.
• Review and approve purchase orders, invoices, and other financial documents related to property operations.

Duties And Responsibilities

• Manage leasing activities, including marketing units, conducting tours, and processing applications.
• Maximize occupancy by actively managing leasing efforts, monitoring vacancy rates, and retaining current residents.
• Cook up and coordinate move-ins and move-outs, ensuring vacant units are prepared promptly for new residents.
• Work with prospective residents to ensure they meet eligibility requirements for senior and affordable housing.
• Foster a positive community atmosphere by organizing and supporting resident activities, events, and services.
• Address resident concerns and resolve disputes in a timely and professional manner, ensuring resident satisfaction and well-being.
• Communicate with residents, families, staff, and external partners, serving as a liaison between residents and RHF leadership.
• Provide exceptional customer service to residents and their families, maintaining a welcoming and respectful environment.
• Work closely with the Resident Service Coordinator to ensure residents have access to necessary social and supportive services.

Compliance and Reporting

• Ensure compliance with all HUD and other affordable housing program regulations, including income certifications and annual recertifications.
• Maintain accurate and organized records of leasing, financial, and maintenance activities, preparing reports as required.
• Coordinate and oversee audits, inspections, and reviews by regulatory bodies or funding sources, ensuring the property meets all standards and guidelines.
• Stay informed of changes in housing regulations and best practices to ensure compliance and operational efficiency.

Qualifications

• High school diploma or equivalent required; experience in property management, business administration, or a related field preferred.
• 3+ years of experience in property management, preferably in senior living, affordable housing, or multifamily housing environments.
• Experience with HUD and other affordable housing programs preferred.
• Experience managing budgets, financial reporting, and property operations.

Skills And Abilities

• Strong leadership and organizational skills, with the ability to manage a team and work with diverse groups of residents.
• Excellent communication skills, both written and verbal, with the ability to interact with residents, families, staff, and external partners.
• Proficient in property management software (e.g., Yardi, RealPage) and Microsoft Office Suite (Word, Excel, Outlook).
• Strong problem-solving skills, with the ability to manage complex situations and make decisions that align with company policies and resident needs.
• Able to work independently and prioritize tasks in a fast-paced environment.

Other Requirements

• Ability to work flexible hours, including weekends and evenings, as needed.
• Pass all pre-employment screening requirements, including reference verification.

Physical Demands and Work Environment

• Work is primarily in an office setting but may require property tours and physical inspections of units and common areas.
• Must be able to sit, stand, walk, and perform tasks requiring manual dexterity and visual acuity.
• Must be able to lift up to 25 lbs. and occasionally perform physical tasks related to property management.
• The work environment is typically climate-controlled but may involve exposure to various weather conditions when conducting outdoor inspections or activities.

Compensation

• Actual base salary considers several factors including but not limited to geography, job-related knowledge, experience, and budget.
• The start of the salary range is typically associated with the minimum experience required.
• The role is considered non-exempt and may be eligible for overtime pay in accordance with federal and state law.
• The anticipated base pay range for the position is $25.00- $28.00 per hour.

Benefits

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Retail savings plan
• Employee assistance and more
• Term life and Voluntary supplemental life insurance

Why RHF?

We are dedicated to making a meaningful difference in the lives of our residents. We strive to create vibrant communities where individuals can thrive, regardless of age or background. With over 60 years of experience in providing affordable housing and supportive services, RHF is a mission-driven organization that focuses on the well-being, independence, and dignity of every resident we serve. We offer a collaborative and supportive work environment, opportunities for professional growth, and a commitment to making a lasting impact in the communities we serve. Join us in our mission to create positive change and improve lives—because at RHF, we believe in making every day better for those who need it most.