Apartment Manager

About the role

The Apartment Manager reports to the Regional Manager. This position is responsible for managing all operational phases of the property to ensure customer satisfaction, fiscal stability and good physical condition. Key responsibilities include:

• Review occupancy reports to ensure compliance with applicable laws, rules and regulations.
• Conduct surveys of local rental rates and participate in establishing rental rates.
• Create and implement an innovative management plan including an operating and capital budget.
• Study housing demands and recommend new policies and physical changes as appropriate to remain competitive.
• Direct the administrative activities of office staff.
• Establish performance goals for the on-site staff and direct staff toward their completion.
• Coverage of all contracted services.
• Physically inspect the property daily or assign qualified personnel to perform the task in absence.
• Prepare and review all periodic reporting, either routine or unscheduled.
• Keep supervisors, clients and owners advised of significant operating problems and deviations from the management plan.
• Assume accountability to the owners, clients and regulatory agencies that govern the interests of the property.
• Provide first-class customer service to residents.
• Select, train, motivate, coach, counsel and discipline on-site personnel.
• Recommend personnel hires, transfers, promotions, terminations and applicable compensation.
• Complete annual employee performance evaluations.
• Establish effective working relationships with safety and health officials.
• Actively network in local professional and civic organizations, as well as with local higher education officials.
• Manage the property’s public relations.
• Exercise effective risk management; identify and correct potential liability issues, minimize exposure and losses.
• Investigate resident disturbances, violations and/or complaints; resolve problems in accordance with established laws and regulations.
• Manage resident issues involving needs for mediation and adjudication.
• Manage evictions and resident unit transfers as needed.
• Participate in due diligence process if property is acquired/sold.

Requirements

A Bachelor's degree plus three or more years of supervisory experience in a property or housing management position, or an equivalent combination of related education and experience. Accredited Residential Manager (Institute of Real Estate Management) or Certified Apartment Manager (Building Owners and Management Association) or willingness to obtain within one year of hire. Real Estate license is desirable. Valid driver’s license and current automobile insurance. Computer skills and math ability. Accurate typing and record keeping. Proficient in Microsoft Word, Excel and Outlook. Knowledge of Entrata is required. Ability to follow through with all necessary paperwork and ensure all deadlines are met. Excellent customer service skills. Ability to communicate effectively and professionally while operating in a fast-paced environment. Ability to operate in a fast-paced environment.

Qualifications

Must be able to pass a background check. Must be able to lift up to 50 pounds. Must be able to work flexible hours including weekends and holidays. Must be able to work independently and manage multiple tasks simultaneously.

Skills

Strong leadership and communication skills. Strong analytical and problem-solving skills. Ability to work independently and manage multiple tasks simultaneously. Strong interpersonal skills. Strong organizational and time management skills. Strong attention to detail. Strong computer skills, including proficiency in Microsoft Office Suite. Knowledge of Entrata software. Ability to work independently and manage multiple tasks simultaneously.

Benefits

Comprehensive benefits package including health insurance, retirement plans, paid time off, and more.

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible schedule with some weekend and evening hours required.