Apartment Leasing Agent

Who We Are

Since 1989, The Neiders Company, headquartered in Seattle, Washington, has been transforming communities and elevating the apartment living experience. With over 85 properties across the Pacific Northwest and Southwest, we combine strategic vision with hands-on excellence. Our team thrives on accountability, legendary service, and creating spaces where residents feel truly at home.

Job Summary

The Leasing Agent plays a critical role in driving occupancy, supporting strong financial performance, and creating an exceptional resident experience across assigned apartment communities. This role guides prospects through every step of the leasing journey, delivers high-quality customer service, maintains accurate documentation, and ensures compliance with Fair Housing and company standards. The position requires strong interpersonal skills, professionalism, flexibility, and a sales-focused approach to engaging prospects and converting leads into leases. This position supports nearby apartment communities located within close proximity to one another. The Leasing Agent will provide leasing support and coverage across assigned communities based on daily business needs, staffing needs, prospect traffic, and operational priorities.

Responsibilities

• Leasing & Sales Conduct all leasing activities, including tours, phone/email communication, and prospect follow-up. Build rapport with prospects, identify their housing needs, overcome objections, and confidently ask for the lease. Achieve occupancy and leasing KPI targets, including closing ratio, traffic conversion, and resident retention. Explain lease terms, community policies, and pricing clearly and professionally. Ensure models, amenities, and office areas are maintained in show-ready condition.
• Tenant Screening Process rental applications and screening results in accordance with established company policies and approval criteria.
• Customer Service & Resident Relations Maintain an upbeat, welcoming, and solutions-oriented approach in all interactions. Build rapport with residents to support retention and reduce turnover. Assist in resolving resident concerns and escalate issues appropriately. Exhibit professionalism, empathy, and cultural awareness with diverse populations. Engage with local community resources, service providers, and partner organizations when appropriate to support resident needs.
• Marketing & Outreach Support online marketing efforts, including posting/updating listings, managing photos, and responding to leads. Assist with social media engagement, resident referral campaigns, signage, and outreach marketing strategies. Highlight community features, amenities, and value propositions tailored to the target demographic.
• Rent Collection Support Support rent collection processes by assisting with follow-up communication related to delinquencies. Maintain professionalism and compliance in all payment-related conversations.
• Maintenance Coordination Enter, track, and follow up on maintenance requests through the property management system. Partner with the maintenance team to ensure timely communication and issue resolution.
• Conflict Resolution Handle difficult resident situations with diplomacy, patience, and professionalism. De-escalate issues effectively and involve management or law enforcement only when necessary to ensure safety.
• Documentation & Compliance