Apartment Community Manager

About the role

RichSmith Management is seeking a motivated and experienced Community Manager to oversee the daily operations of Valley Estates of Mountain Home in Mountain Home, Arkansas. The Community Manager will be responsible for the overall success of the property by leading the onsite team, maximizing occupancy, maintaining resident satisfaction, ensuring financial performance, and protecting the physical asset.

Key Responsibilities

• Lead the day-to-day operations of the apartment community
• Market and lease available apartment homes while maintaining compliance with Fair Housing regulations
• Maintain a strong waitlist and maximize occupancy
• Deliver exceptional customer service and build positive resident relationships
• Collect rent, deposits, and other fees utilizing OneSite property management software
• Screen and qualify prospective residents
• Oversee apartment make-readies, renovations, and move-in readiness
• Maintain accurate records, including applications, leases, notices, work orders, and resident files
• Prepare reports and communicate property performance and recommendations to the Regional Director
• Manage maintenance staff, vendor relationships, and service contracts
• Ensure timely completion of maintenance requests and property upkeep
• Monitor expenses and manage the property within budget
• Respond promptly and professionally to resident concerns and complaints
• Enforce community policies and procedures while maintaining a positive living environment
• Perform additional duties as assigned

Qualifications

Required:

• Minimum 2 years of multifamily property management experience with a proven track record of successful leasing, occupancy, and resident retention
• Strong leadership, organizational, and problem-solving skills
• Excellent verbal and written communication abilities
• Proficiency with Microsoft Office
• Ability to effectively manage multiple priorities in a fast-paced environment
• Strong customer service skills and the ability to build positive relationships with residents, staff, and vendors

Preferred:

• LIHTC (Low-Income Housing Tax Credit) experience
• OneSite/RealPage experience
• Experience managing budgets and vendor contracts

What We're Looking For

The ideal candidate is:

• A strong leader who motivates and develops their team
• Organized and detail-oriented
• Customer-focused and professional
• Financially minded with excellent operational skills
• Self-motivated and dependable
• Committed to providing an exceptional resident experience

Benefits

• Medical Benefits beginning the 1st of the month following 30 days of employment
• Health, Dental & Vision Insurance
• Flexible Spending Accounts (FSA/HSA)
• 401(k) Retirement Plan
• Paid Time Off
• Paid Holidays
• Career advancement opportunities with a growing company