AP Customer Service Representative
About the role
The Account Payable/Accounts Receivable Customer Service Representative I assists the Accounts Payable Management Team by functioning as a problem resolution resource for discrepant invoices and ensuring the highest level of customer service for vendors and departmental personnel. They also assist in the formulation of policies and procedures to expedite the resolution of match exceptions.
Responsibilities
- Problem resolution for invoices on match exception status
- First line customer service for all vendors and departmental personnel
- Work collaboratively with departmental, supply chain and other match audit personnel
- Credit hold resolution
- Credit memo follow up with vendors
- Interacts with co-workers, visitors, and other staff consistent with the core values of the University
- Excel and Word proficiency
- Cooperates in department’s work improvement efforts. Participates on work related teams
- Supports Management in installation of future system enhancements and updates
- Prepare management reports
- Aid in the development of new reports and online queries
- Refer major issues to management for resolution
Qualifications
- High School Diploma or GED required
- 2 - 4 years of general Accounts Payable experience with strong customer service background
Skills
- Focus and attention to detail
Benefits
Comprehensive package of benefits including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits.
Pay
Details about pay are not specified in the provided job posting.
Schedule
Details about the schedule are not specified in the provided job posting.