Anticipated - Systems Administration Specialist

About the Role

The Systems Administrator is responsible for the daily management, maintenance, and security of NKEC's technology infrastructure, including networks, devices, enterprise systems, and instructional technology platforms. This role ensures reliable, secure, and effective technology access for all staff and students, and serves as the primary technical resource for the organization.

Our Values in Action

We're looking for professionals who value:

• The Whole Child
• Shared Responsibility
• Curiosity in Action
• Creative Problem Solving
• Growth Through Challenge
• Excellence with Integrity

Responsibilities

• Network & Infrastructure Management
  • Administer, monitor, and maintain NKEC's network infrastructure, including routers, switches, firewalls, wireless access points, and internet connectivity, ensuring reliable uptime and performance across all school sites.
  • Manage servers, cloud environments, and data storage systems; apply patches, updates, and configurations in accordance with security best practices and vendor guidance.
  • Proactively identify and resolve network performance issues, connectivity failures, and infrastructure vulnerabilities before they impact operations or instruction.
• Device & Systems Administration
  • Deploy, configure, and maintain end-user devices, including staff laptops, student Chromebooks/iPads, printers, and peripheral equipment, across all NKEC locations.
  • Administer enterprise software systems, including the Student Information System (SIS), payroll/HR platforms, Google Workspace, and other institutional tools; manage user accounts, permissions, and system integrations.
  • Maintain hardware and software inventory; manage the technology asset lifecycle from procurement through retirement, including tracking, disposal, and replacement planning.
• Cybersecurity & Data Privacy
  • Implement and maintain cybersecurity protocols, including endpoint protection, data encryption, access controls, and multi-factor authentication, in compliance with NKEC policy and applicable regulations.
  • Ensure compliance with FERPA, COPPA, and Illinois student data privacy requirements; maintain documentation and controls that protect student and staff data from unauthorized access.
  • Monitor system logs and security alerts; respond to incidents promptly and coordinate with leadership on breach response, recovery, and policy updates.
• Instructional Technology Support
  • Provide responsive technical support to instructional staff, ensuring that classroom technology, including interactive displays, projectors, document cameras, and learning platforms, is operational and accessible.
  • Collaborate with academic leadership to evaluate, pilot, and implement instructional technology tools and platforms that support learning goals and the Cambridge Lakes Portrait of a Learner.
  • Deliver training and support resources that build staff confidence and proficiency with technology tools, platforms, and systems.
• Help Desk & User Support
  • Serve as the primary point of contact for all technology support requests; triage, prioritize, and resolve issues efficiently through a help desk or ticketing system.
  • Maintain clear documentation of support requests, resolutions, system configurations, and procedures to enable continuity and knowledge transfer.
  • Communicate technical information in clear, accessible language to non-technical stakeholders; ensure staff feel supported and informed throughout issue resolution.
• Vendor Management & Budget Support
  • Manage relationships with technology vendors, service providers, and contractors; coordinate procurement, licensing renewals, and service agreements.
  • Track technology expenditures and support administration in annual technology budget planning, including hardware refresh cycles, software licensing, and infrastructure upgrades.
  • Evaluate new technologies, tools, and platforms to improve operational efficiency, instructional effectiveness, and cost-effectiveness across NKEC.
• CLLC Professional Standards
  • Demonstrate a high level of professionalism and customer service (UX) in all interactions with students, families, staff, and community stakeholders.
  • Communicate effectively (verbally and in writing) with supervisors and cross-functional colleagues.
  • Champion Cambridge Lakes' Professional Excellence Framework and model full engagement in professional responsibilities as outlined in the Guide to Excellence and Employee Handbook.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred; equivalent experience considered.
• 3–5+ years of experience in systems administration, IT support, or a related technical role; experience in a K–12 school or educational environment preferred.
• Proficiency in network administration, Google Workspace administration, Microsoft environments, and device management platforms.
• Working knowledge of cybersecurity frameworks, data privacy regulations (FERPA, COPPA), and IT compliance best practices.
• Relevant certifications (CompTIA A+, Network+, Security+, Google Certified Administrator, or equivalent) preferred.
• Strong problem-solving skills, customer service orientation, and ability to communicate technical concepts to non-technical users.

Work Environment & Physical Requirements

• On-site role within a school setting; regular presence required across campus to support staff, students, and infrastructure needs.
• Moderate physical activity, including equipment installation, cable management, and movement throughout the building; occasional lifting of equipment up to 40 lbs.
• Schedule may include occasional early morning, evening, or weekend hours for system maintenance, upgrades, or emergency response.
• Valid driver's license preferred; may require travel between NKEC sites on occasion.

Benefits

• Tuition-Free Preschool
• Competitive Retirement Benefits, including Healthcare, Vision, and Dental
• Professional Practice Advancement (PPA) contingent bonus paid out twice a year

Pay

Salary Range: $52,000 – $72,000+ annually. Placement within the range is determined by relevant education, professional experience, and applicable certifications.