Anthropologie Key Holder

This position is located at 301 N. Broadway, Milwaukee, Wisconsin, 53202 United States

About the role

A Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. They are an expert in the operating procedures and contribute mentorship of the associate team.

Responsibilities

• Customer Experience: Collaborates with the leadership team in cultivating an environment of genuine customer connection where all customers feel welcome, heard and valued; Takes initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals; Utilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni services.
• Leadership + Team Management: Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones; Acts as an elevated team member, exercises decision-making skills to support problem solving and enhances each customer’s experience; Supports the training of the associate team, including new hire onboarding.
• Visual + Business Operations: Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues; Collaborates with key partners to effectively facilitate shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns; Assists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the store.
• Communication + Relationships: Contributes to an inclusive work environment by actively listening to others and seeking different perspectives; Checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback; Provides insights related to the customer and employee experience and communicates feedback to Store Manager; Contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities.

Qualifications

• Anthro brand fan
• Leadership experience
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

Benefits

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status.

• Medical
• Dental
• Vision
• PTO
• Generous employee discounts
• Retirement savings
• Much more

For additional information visit https://www.urbn.com/work-with-us/stores

Pay

Pay Range Starting from USD $16.50/Hr.