Anthropologie Back of House Specialist

Location

20111 W. Bluemound Rd., Brookfield, Wisconsin, 53045 United States

Role Summary

The Back of House Specialist enhances the customer experience by managing back‑of‑house operations and omni‑service processes. They prioritize product flow and replenishment based on merchant impact, adhere to processing and tagging standards, and support timely visual execution. They maintain organization in both the sales floor and back of house, strategically process order queues to prevent backlog, and use store technology to ensure a seamless omni‑channel shopping experience. Additionally, they maintain packaging standards to exceed customer expectations.

Responsibilities

• Customer Experience: Understand how the merchant process impacts business and prioritize product flow and replenishment accordingly; strategically process order queues and daily workload to prevent backlog, limit cancellations, maintain proper customer touchpoints, and prioritize fulfillment of expedited orders; adhere to proper processing and tagging standards while maintaining visual merchandising standards; maintain standards through proper packaging to exceed customer product expectations; support timely execution of product placement and other visual priorities; keep the sales floor and back of house clean and organized to ensure product is easy to find and restock; effectively use store technology to ensure a seamless omni‑channel shopping experience for the customer.
• Business Ownership: Lead and execute the product flow process, including shipment receipt, processing, security tagging, preparing product for the floor, and placing product; oversee back‑of‑house standards and exercise decision‑making to impact organization and efficiency; keep all receiving, shipping, stock, and supply areas clean and organized; adhere to the store’s safety standards, inventory accuracy, reduction of product loss, and uphold all company policies and procedures to support store profitability; oversee the omni process to ensure fill rates are maintained and brand standards are followed; oversee organizational standards related to supply needs, technology, workstations, order staging, and pickup areas; facilitate the transfer of online products back to the warehouse.
• Communication + Relationships: Communicate daily with the leadership team and share relevant information regarding omni, shipment, restock, and back‑of‑house organization to ensure task completion; proactively escalate issues that may impact the ability to meet company standards; collaborate with store leadership to share progress on results while articulating support needs to maximize efficiency; set an energized pace to establish and maintain omni‑channel standards and service level agreements.

Qualifications

• Ability to work flexible hours to meet the needs of the store product flow and omni‑channel demand (including mornings, nights, and weekends).
• Proven track record in leading operational processes and achieving measurable results.
• Eagerness to learn and grow within the organization.

Benefits

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings, and much more. For additional information, visit URBN Careers.

Pay

Starting from USD $15.75 per hour.