Jobs · Customer Service · Pennsylvania

Anthropologie Assistant Department Manager

Anthropologie · Pittsburgh, PA · 4 days ago
Customer Service$19.8/hrFull-time

Role Summary

The Assistant Department Manager supports service, selling, and business operations to achieve an engaging and inspiring store environment. This includes fostering community amongst the team through continued education on brand and store initiatives.

Role Responsibilities

  • Celebrates the SPARKED program by acting as a brand representative to promote a positive and inclusive environment in the store.

  • Drives engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives.

  • Recruits, hires, and onboards new team members to ensure a diverse and engaged workforce.

  • Uses brand resources to champion employee development and support initiatives like the SPARKED Journal, employee recognition, and team building activities.

  • Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and handling facilities or IT issues.

  • Collaborates with key partners to effectively execute shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns.

  • Provides feedback about team training needs to support optimal scheduling and payroll allocation to drive sales and brand initiatives.

  • Contributes to an inclusive work environment by actively listening to others and seeking different perspectives.

  • Communicates with leadership to maintain communication and teamwork on completing store objectives.

  • Prioritizes employee engagement and shares store priorities and brand messages with the team.

  • Shares insights related to the customer and staff experience and communicates feedback to the Service and Styling Manager.

Role Qualifications

  • Anthro brand fan

  • 1+ years of retail leadership experience

  • Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

  • Eagerness to learn and grow within the organization

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more!

Pay Range

Starting from USD $19.80/Hr.

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