Animal Care Supervisor

Petco · Paso Robles, CA · 1 wk ago

Management$21.5–$33.5/hrFull-time

About the role

As a Companion Animal Supervisor, you are a trusted subject-matter leader responsible for the health, care, and presentation of our live animals while driving sales, customer experience, and operational excellence within the Companion Animal and Aquatics departments.

You lead through expertise and influence, coaching partners to deliver exceptional animal care and knowledgeable service. You combine a deep commitment to pet welfare with strong operational discipline and business acumen to achieve sales, margin, and shrink goals, all while modeling Petco’s leadership expectations.

Responsibilities

Ensure the health, safety, and well-being of all live animals through strict adherence to Petco standards, policies, and veterinary protocols.
Complete and oversee hourly animal health checks, wellness cards, and required documentation.
Ensure proper handling, care, and documentation of adoption animals.
Act immediately and appropriately for sick or injured animals in alignment with veterinary protocols.
Coach and mentor partners to deliver confident, compassionate, and knowledgeable customer interactions.
Create a welcoming, engaging environment in the Companion Animal and Aquatics areas through high presentation standards.
Promote a positive culture of teamwork, inclusion, and collaboration.
Lead by example, modeling Petco’s selling behaviors and customer service expectations.
Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution.
Utilize business insights to analyze trends, identify opportunities, and implement improvement plans.
Efficiently order live animals to balance animal welfare, inventory levels, sales, and margin goals.
Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance.

Requirements

A high school diploma or GED.
1+ year of supervisory experience, preferably in a pet retail environment.
Strong knowledge of companion animals, aquatics, and animal care practices.
Excellent communication, organizational, and interpersonal skills.
A high focus on customer service and people development.

Qualifications

Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Frequent standing and walking, as well as bending, kneeling, reaching, and lifting.
Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions.
Proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Skills

Strong leadership and coaching skills.
Customer service and people development expertise.
Effective communication and organizational abilities.
Knowledge of companion animals and aquatics.
Operational discipline and business acumen.

Benefits

Details on benefits will be provided upon hire.

Pay

$21.50 - $33.50 per hour

Schedule

This is a full-time position with flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.