Animal Care Supervisor

We’re proud to be "where the pets go" and "where the pet people go," offering everything pets need to live their best lives for more than 60 years—from meals and toys to trusted supplies and expert support. We celebrate the universal truths of pet parenthood and are here for every tail wag, vet visit, and step of the journey. With 29,000+ team members, we nurture the pet-human bond across 1,500+ Petco stores in the U.S., Mexico, and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. Founded in 1999, Petco Love supports thousands of local animal welfare groups and has helped find homes for approximately 7 million animals through in-store adoption events.

About the role

As a Companion Animal Supervisor, you are a trusted subject-matter leader responsible for the health, care, and presentation of our live animals while driving sales, customer experience, and operational excellence within the Companion Animal and Aquatics departments. You lead through expertise and influence, coaching partners to deliver exceptional animal care and knowledgeable service. You combine a deep commitment to pet welfare with strong operational discipline and business acumen to achieve sales, margin, and shrink goals, all while modeling Petco’s leadership expectations.

Responsibilities

• Pet First
  • Ensure the health, safety, and well-being of all live animals through strict adherence to Petco standards, policies, and veterinary protocols.
  • Complete and oversee hourly animal health checks, wellness cards, and required documentation.
  • Ensure proper handling, care, and documentation of adoption animals.
  • Act immediately and appropriately for sick or injured animals in alignment with veterinary protocols.
• Foster the Fun
  • Coach and mentor partners to deliver confident, compassionate, and knowledgeable customer interactions.
  • Create a welcoming, engaging environment in the Companion Animal and Aquatics areas through high presentation standards.
  • Promote a positive culture of teamwork, inclusion, and collaboration.
  • Lead by example modeling Petco’s selling behaviors and customer service expectations.
• Let’s Go!
  • Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution.
  • Utilize business insights to analyze trends, identify opportunities, and implement improvement plans.
  • Efficiently order live animals to balance animal welfare, inventory levels, sales, and margin goals.
  • Support Omni-Channel execution, including BOPUS, ship-from-store, curbside, and endless aisle.
  • Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance.
• Animal Care & Operations
  • Execute Companion Animal and Aquatics operations including animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships.
  • Ensure all animal maintenance tasks are completed according to the Maintenance Task List.
  • Maintain operational, safety, and regulatory standards at all times.
  • Achieve high standards of cleanliness, care, and visual presentation in all animal areas.
• Business & Customer Experience
  • Process transactions efficiently while delivering a great customer experience.
  • Monitor sales, margin, and inventory reports to support department performance.
  • Share product and animal care knowledge to help customers make informed decisions using Petco’s selling strategy.
  • Assist with additional duties as needed to support business needs.
• People Leadership
  • Train, coach, and develop partners in animal care, selling behaviors, and operational routines.
  • Provide ongoing feedback and support to strengthen partner performance and engagement.

What Success Looks Like

• Animals are healthy, safe, and cared for to Petco’s highest standards.
• Customers trust the team’s expertise and return for guidance and solutions.
• The Companion Animal department meets or exceeds sales, margin, and shrink goals.
• Partners are confident, well-trained, and proud of the care they provide.

Requirements

• High school Diploma or GED preferred.
• 1+ year of supervisory experience, preferably in a pet retail environment.
• Strong knowledge of companion animals, aquatics, and animal care practices.
• Excellent communication, organizational, and interpersonal skills.
• High focus on customer service and people development.

Essential Functions & Work Environment

• Primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor engaging with partners, customers, and pets.
• Majority of work is conducted indoors; occasional duties may require leaving the Pet Care Center (e.g., bank deposits, merchandise transport, or community events).
• Requires frequent standing, walking, bending, kneeling, reaching, and lifting.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Regular engagement with customers, including providing assistance and performing cashiering and point-of-sale transactions.
• Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
• This is a full-time position; eligibility is based on average hours worked, as defined by company policy and applicable law.
• A limited amount of travel may be required for training, meetings, or community engagement.
• Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this role.

Pay

Salary Range: $21.50 - $33.50 hourly. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range, the regulatory minimum wage will be applied.

Benefits

For a detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO, visit Petco’s careers page.