Animal Care Supervisor

About the role

We're proud to be where the pets go to find everything they need to live their best lives. As a Companion Animal Supervisor, you'll lead the health, care, and presentation of our live animals while driving sales, customer experience, and operational excellence.

Responsibilities

• Pet First – Protect & Empower: Ensure the health, safety, and well-being of all live animals through strict adherence to Petco standards, policies, and veterinary protocols.
• Foster the Fun – Connect & Bond: Coach and mentor partners to deliver confident, compassionate, and knowledgeable customer interactions. Create a welcoming, engaging environment in the Companion Animal and Aquatics areas.
• Let's Go! – Own & Commit: Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution. Support Omni-Channel execution, including BOPUS, ship-from-store, curbside, and endless aisle.

Key Responsibilities

• Animal Care & Operations: Execute Companion Animal and Aquatics operations including animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships.
• Business & Customer Experience: Process transactions efficiently while delivering a great customer experience. Monitor sales, margin, and inventory reports to support department performance. Share product and animal care knowledge to help customers make informed decisions using Petco’s selling strategy.
• People Leadership: Train, coach, and develop partners in animal care, selling behaviors, and operational routines. Provide ongoing feedback and support to strengthen partner performance and engagement.

Requirements

• High school Diploma or GED preferred.
• 1+ year of supervisory experience, preferably in a pet retail environment.
• Strong knowledge of companion animals, aquatics, and animal care practices.
• Excellent communication, organizational, and interpersonal skills.
• High focus on customer service and people development.

Essential Functions & Work Environment

• This role is primarily performed in a Pet Care Center retail environment. The Companion Animal Supervisor is expected to be regularly present on the sales floor, leading by example and engaging with partners, customers, and pets.
• Majority of work is conducted indoors; however, occasional duties may require leaving the Pet Care Center for tasks such as bank deposits, merchandise transport, or community events.
• The role requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting.
• Able to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions.
• Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.