Animal Care Supervisor

About Petco

Petco has been “where the pets go” for more than 60 years, offering everything pets need to live their best lives—from meals and toys to trusted supplies and expert support. With 29,000+ team members, more than 1,500 stores across the U.S., Mexico, and Puerto Rico, 250+ Vetco Total Care hospitals, preventive‑care clinics, and distribution centers, Petco nurtures the pet‑human bond. Since 1999, Petco Love has supported thousands of animal‑welfare groups and helped find homes for approximately 7 million animals through in‑store adoption events.

Role Overview

As a Companion Animal Supervisor, you are a trusted subject‑matter leader responsible for the health, care, and presentation of live animals while driving sales, customer experience, and operational excellence within the Companion Animal and Aquatics departments. You lead through expertise and influence, coaching partners to deliver exceptional animal care and knowledgeable service. You combine a deep commitment to pet welfare with strong operational discipline and business acumen to achieve sales, margin, and shrink goals, while modeling Petco’s leadership expectations.

Responsibilities

• Ensure the health, safety, and well‑being of all live animals through strict adherence to Petco standards, policies, and veterinary protocols.
• Complete and oversee hourly animal health checks, wellness cards, and required documentation.
• Ensure proper handling, care, and documentation of adoption animals.
• Act immediately and appropriately for sick or injured animals in alignment with veterinary protocols.
• Coach and mentor partners to deliver confident, compassionate, and knowledgeable customer interactions.
• Create a welcoming, engaging environment in the Companion Animal and Aquatics areas through high presentation standards.
• Promote a positive culture of teamwork, inclusion, and collaboration.
• Model Petco’s selling behaviors and customer service expectations.
• Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution.
• Utilize business insights to analyze trends, identify opportunities, and implement improvement plans.
• Efficiently order live animals to balance animal welfare, inventory levels, sales, and margin goals.
• Support Omni‑Channel execution, including BOPUS, ship‑from‑store, curbside, and endless aisle.
• Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance.
• Execute animal care, maintenance, ordering, regulatory compliance, and veterinary partnerships.
• Complete all animal maintenance tasks according to the Maintenance Task List.
• Maintain operational, safety, and regulatory standards at all times.
• Achieve high standards of cleanliness, care, and visual presentation in all animal areas.
• Process transactions efficiently while delivering a great customer experience.
• Monitor sales, margin, and inventory reports to support department performance.
• Share product and animal care knowledge to help customers make informed decisions using Petco’s selling strategy.
• Train, coach, and develop partners in animal care, selling behaviors, and operational routines.
• Provide ongoing feedback and support to strengthen partner performance and engagement.

Success Metrics

• Animals are healthy, safe, and cared for to Petco’s highest standards.
• Customers trust the team’s expertise and return for guidance and solutions.
• The Companion Animal department meets or exceeds sales, margin, and shrink goals.
• Partners are confident, well‑trained, and proud of the care they provide.

Requirements

• High school diploma or GED preferred.
• 1+ year of supervisory experience, preferably in a pet retail environment.
• Strong knowledge of companion animals, aquatics, and animal care practices.
• Excellent communication, organizational, and interpersonal skills.
• High focus on customer service and people development.

Work Environment & Physical Demands

• Primarily performed in a Pet Care Center retail environment; majority of work indoors.
• Frequent standing, walking, bending, kneeling, reaching, and lifting.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Regular engagement with customers, including cashiering and point‑of‑sale transactions.
• Exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support operating hours, including evenings, weekends, and holidays.
• Full‑time position; occasional travel for training, meetings, or community engagement.
• Reasonable accommodations may be provided for qualified individuals with disabilities.

Why You’ll Love It

• Purpose‑driven work that makes a difference for pets and people.
• Hands‑on leadership experience and career growth opportunities.
• Supportive, inclusive culture built