Animal Care Supervisor

About the role

We're proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Responsibilities

• Pet First – Protect & Empower. Ensure the health, safety, and well-being of all live animals through strict adherence to Petco standards, policies, and veterinary protocols.
  • Complete and oversee hourly animal health checks, wellness cards, and required documentation.
  • Ensure proper handling, care, and documentation of adoption animals.
  • Act immediately and appropriately for sick or injured animals in alignment with veterinary protocols.
• Foster the Fun – Connect & Bond. Coach and mentor partners to deliver confident, compassionate, and knowledgeable customer interactions. Create a welcoming, engaging environment in the Companion Animal and Aquatics areas through high presentation standards. Promote a positive culture of teamwork, inclusion, and collaboration. Lead by example, modeling Petco’s selling behaviors and customer service expectations.
  • Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution.
  • Utilize business insights to analyze trends, identify opportunities, and implement improvement plans.
  • Efficiently order live animals to balance animal welfare, inventory levels, sales, and margin goals.
  • Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance.
• Let's Go! – Own & Commit. Execute Companion Animal and Aquatics operations including animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships. Maintain operational, safety, and regulatory standards at all times. Achieve high standards of cleanliness, care, and visual presentation in all animal areas.
  • Train, coach, and develop partners in animal care, selling behaviors, and operational routines.
  • Provide ongoing feedback and support to strengthen partner performance and engagement.

Qualifications

• High school Diploma or GED preferred.
• 1+ year of supervisory experience, preferably in a pet retail environment.
• Strong knowledge of companion animals, aquatics, and animal care practices.
• Excellent communication, organizational, and interpersonal skills.
• High focus on customer service and people development.