Animal Care Specialist

About the role

Petco is dedicated to improving lives by ensuring the health, safety, and proper care of pets and their owners. We strive to foster the bond between pets and their families through our core values of Pet First (Protect & Empower), Foster the Fun (Connect & Bond), and Let's Go! (Own & Commit).

Responsibilities

• Pet First
• Ensure the health, safety, and proper care of all companion animals and aquatic life in accordance with Petco standards, policies, and procedures.
• Complete and verify required animal care tasks, including hourly animal health checks, wellness documentation, maintenance logs, and incident reports.
• Serve as the primary resource for animal care education for customers and PCC partners.
• Adhere to and promote all safety, animal welfare, and loss prevention procedures.
• Foster the Fun
• Deliver knowledgeable, compassionate, and solution-focused service to customers.
• Support customer interactions using Petco’s selling model.
• Mentor and educate partners on animal care standards, maintenance routines, and best practices.
• Maintain professional, clean, and well-presented animal habitats and aquatic areas.
• Let's Go!
• Support the achievement of department sales, margin, and shrink goals.
• Ensure merchandise is stocked, priced, and displayed to Petco standards, with a primary focus on companion animals and aquatics.
• Order live animals, supplies, and related merchandise in partnership with the sales team to support inventory integrity and business goals.
• Analyze inventory data and identify opportunities to improve in-stock levels, shrink, and operational efficiency.
• Participate in animal and aquatic-related physical inventory counts.
• Aid in opening and closing procedures as assigned.

Requirements

• Minimum of 1 year of experience working with or caring for companion animals and aquatic life.
• Strong knowledge of animal care, husbandry, and maintenance practices.
• Demonstrated ability to educate others and communicate effectively.
• Strong customer service mindset with an aptitude for selling behaviors.
• Basic business, math, and inventory management skills.
• Strong organizational, interpersonal, and communication skills.
• High school diploma or GED preferred.
• Completion and ongoing maintenance of the Petco Animal Care Certification Program required.

Qualifications

• Frequent standing and walking, as well as bending, kneeling, reaching, and lifting.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions.
• Proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Benefits

Petco offers a comprehensive benefits package including health and financial benefits, 401K, incentives, and PTO. For more details, please visit this link.

Equal Opportunity Employer

Petco Animal Supplies, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status.