Analyst, Workforce Management (WFM) Scheduling Solutions (Hybrid Opportunity)

Responsibilities

• Learn & Apply: Master the logic and configuration of Oracle Workforce Scheduling, applying your analytical background to understand shift assignments, availability algorithms, and complex labor rules.
• Data-Driven Insights: Analyze scheduling metrics and large datasets to identify trends, process bottlenecks, and areas for automation or improvement.
• Troubleshooting: Act as a technical problem-solver for complex scheduling issues. Dive into system logic, data models, and configurations to resolve discrepancies in shift generation and eligibility.
• Continuous Improvement: Proactively identify opportunities to leverage advanced optimization algorithms, system features, or custom scripts to drive operational efficiency.
• Release Testing: Participate in end-to-end testing for Oracle Quarterly Release Updates. Apply a methodical, scientific approach to regression testing, ensuring zero-day stability.
• System Health: Monitor background processes, data flows, and automated scheduling engines to ensure system accuracy.
• Solution Development: Work alongside senior technologists to support data integrations (via APIs or tools like Power Automate) and build reporting queries (using SQL or similar data extraction methods) to bridge system gaps.
• Business Partnership: Collaborative Problem Solving: Partner with a centralized group of professional schedulers to understand their operational needs, pain points, and customer traffic patterns.
• Knowledge Sharing: Translate complex technical concepts into user-friendly guidance, helping to define and enforce global scheduling standards.
• Adaptability: Stay abreast of industry trends in algorithmic scheduling and workforce management technologies.

Qualifications

• Education & Experience: Bachelor’s degree in a STEM field (e.g., Physics, Mathematics, Computer Science, Engineering, or a highly analytical equivalent) earned recently.
• Experience: 0–2 years of professional experience. Internships, academic research, or capstone projects involving data analysis, systems modeling, or programming are highly valued.
• Technical & Cognitive Skills: Analytical Prowess: Exceptional logical reasoning and problem-solving skills. Ability to deconstruct complex, multi-variable problems (much like a physics or math equation) and design elegant solutions.
• Technical Aptitude: Familiarity with or eagerness to learn data querying (SQL), data visualization/modeling, and API-based integrations.
• Systems Thinking: Ability to understand how data flows between interconnected systems (e.g., from a scheduling engine into payroll).
• Communication: Strong ability to document technical processes clearly and communicate effectively with both technical and non-technical stakeholders.
• Commitment: Standard 40-hour week with occasional support required during major software release windows.

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Anual, no-cost health assessment program
• Blueprint for Wellness healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 MyDay off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities and so much more!